Deputy Team Manager

Auriga Services are looking for a Deputy Team Manager to join a dynamic, fast growing public benefit entity with a track record spanning 23 years. Joining us at our friendly, inclusive team, you will receive a range of benefits including generous annualleave entitlement, a great pension scheme, a job and a career with induction, training, and development plus flexible working opportunities.
You will take responsibility for assigned tasks and aid the end-to-end delivery of the operational contracts managed by Auriga along with supporting the day-to-day management of teams and projects and process improvements when workloads are high, to ensurecontract expectations are achieved.
**As a Deputy Team Manager at Auriga, your responsibilities will include**:

- Supporting contract delivery, continuous improvement, reporting and stakeholder management.
- Supporting, coaching, and developing colleagues to perform to the best of their ability.
- Being a point of contact for colleagues for support with day-to-day issues.
- Being the second point of contact for all relevant stakeholders.
- Attending Operational Meetings to feedback and give updates.
- Deputising for the Senior Managers when required, including attending meetings and covering absence.
- Dealing with complaint handling and escalations.
- Optimising resources in the Operations department to ensure a high quality, efficient and cost-effective service.
- Working closely with the Senior Operations/Team Manager to help develop, coordinate, and plan projects.
- Taking control of continual improvement of operational processes to ensure efficiencies.
- Identifying issues affecting the business and offering solutions.
- Ensuring staff recruitment, training, addressing skills gaps and defined aspects of HR management.
- Carrying out other duties commensurate with the post as required.

**At Auriga, we are looking for a Deputy Team Manager who has the following skills and experiences**:

- Experience of working within teams, developing, and coaching.
- People management skills.
- Experience of improving processes and identifying efficiencies and improved ways of working.
- IT literate - achieving and demonstrating at least intermediate level in MS Office.
- Experience of delivering excellent customer service.
- Empathy and compassion based on life skills with a genuine understanding of vulnerable people in financial crisis or hardship.

We are located in the West Midlands in Sutton Coldfield centre only 2 minutes from the train station but are open to people who can split their time between the office and working remotely. This is a full time Assessor role working 37.5 hours per week. Yourworking hours are reasonably flexible between 08.00 - 17.30 ensuring business needs are met.
We are seeking exceptional people with passion, enthusiasm, and ability to join and make our mission a reality. We are an exciting, high-growth company and have worked with some of the largest utility companies in the UK over our 20+ year history. You willgain a career which has a positive impact on individuals who are in vulnerable circumstances. Our vision is to create 3 million healthy homes by 2030, helping over 1,000 per day.
Auriga Services is an Equal Opportunities employer. We will use appropriate job descriptions, objective assessment methods and active consideration will be given to all applicants regardless of their age, gender, trans-gender status, sexual orientation, religionor belief, marital status, civil partnership status, pregnancy, race, colour, nationality, national or ethnic origins and disability and other differences that cannot be justified.