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Quality and Governance Assistant 0.66fte

2 weeks ago

Shrewsbury, United Kingdom Mental Health and Wellbeing Services Ltd Full time

Key Responsibilities Compliance & Risk Management Support Provide administrative support for incident reporting processes Assist with documentation for compliance with the national patient safety reporting system (PSIRF) Help maintain risk reporting frameworks as directed by the Quality and Governance Manager Provide clerical support during audits and compliance assurance processes Assurance & Governance Administrative Support Assist in preparing and formatting reports for the Assurance Board Help with documentation and tracking of follow-ups from Assurance Board meetings Maintain organised filing systems for governance documentation Patient Feedback & Complaints Administration Support the Quality and Governance Manager by logging and acknowledging complaints Help compile and organise complaint files Assist with data entry of patient feedback from various sources Provide administrative support for logging and processing solicitor requests and subject access requests (SARs) HR Compliance & Workforce Governance Support Provide administrative assistance with HR compliance processes including: Recruitment administration paperwork Processing DBS checks Right to Work verification documentation Reference collection and filing Assist with visa application paperwork to ensure legal compliance Help coordinate administrative aspects of onboarding and induction for new clinical staff Support healthcare benefits administration through data entry and documentation Assist with administrative elements of offboarding processes, including scheduling exit interviews Provide clerical support for employee recognition initiatives, including monthly awards Continuous Professional Development (CPD) & Training Support Help with administrative coordination of onsite training Assist with record-keeping for compliance-related learning Staff Survey & Employee Engagement Support Provide administrative assistance in conducting the annual staff survey Help compile and organise data for action plans to improve employee engagement