Motor Claims Handler

**Who Are We?**

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

**Target Openings**

1

**What Is the Opportunity?**

We're looking for an experienced Motor Claims Handler to join our team in the Redhill office on a 12-month fixed-term contract. In this role, you'll be responsible for managing motor claims from cradle to grave, ensuring each case is handled efficiently, fairly, and with a strong focus on customer service. If you have a solid background in end-to-end motor claims handling and are looking to join a collaborative, professional environment, we'd love to hear from you.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
**What Will You Do?**
- In accordance with Company guidelines and best practices:

- Analyses and applies policy coverage accurately to all assigned claims.
- Investigates assigned claims.
- Negotiates and settles claims proactively and reserves claims accurately, delivering a consistent quality service.
- Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and company service standards are met.
- Authorises claim payments and reserves within agreed claims handling authority.
- Maintains data accuracy.
- Develops and maintains effective business relationships both externally and internally.
- Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
- Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines
- Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
- Other duties as assigned.
- Perform other duties as assigned.

Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
- Some prior insurance related activity experience preferred (e.g. paralegal, insurance operations, insurance broker, Claim team or similar).
- Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
- Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
- Intermediate communication skills.
- Intermediate business perspective.
- Intermediate ability to build collaborative relationships.
- Intermediate openness to influence, flexibility.
- Demonstrates intermediate accountability and credibility.
- Intermediate ability to think analytically and strategically.
- Advanced customer focus.
- Intermediate ability to exercise sound judgment and decision making.
- Intermediate ability to work effectively as part of a team.

**What is a Must Have?**
- Minimum of 5 GCSEs including Maths and English or equivalent level of education.

**Employment Practices**

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.