Service Coordinator

2 weeks ago

Cradley Heath, United Kingdom J&M Refrigeration Full time

J&M Refrigeration offer Nationwide Cover for reactive breakdowns, maintenance and installation of commercial refrigeration and air conditioning equipment. Due to extensive company growth, Service Coordinators are required.

**INTERVIEWS WILL BE HELD AT OUR CURRENT OFFICE IN SMETHWICK. B66**

Good customer service skills and the ability to work under pressure are essential.

Main duties will include:

- Logging incoming calls
- Chasing contractors for updates and reports
- Raising purchase orders for suppliers and contractors
- Liaising with engineers throughout the day
- Providing customers regular updates for their ongoing calls
- Pricing completed jobs
- Raising quotations
- Handling customer enquiries
- SLA and KPI monitoring
- Data entry
- Arranging access with sites
- Raising permits where required, including Risk Assessments and Method Statements
- Assisting the Service Manager day to day
- Other general Admin duties.

Service Coordinator experience with a minimum of 3 years is essential
Experience using Outlook, Excel and Word
Excellent verbal and written communication skills
The ability to multitask and prioritize workload

Industry knowledge or engineer management is required

Salary is dependant upon experience: £22,000 - £25,000

Additional information:
37.5 hour week, with working hours being 9.00am - 5.30pm.
1 hours lunch break
23 days annual leave, plus bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- service Coordinator: 3 years (required)

Work Location: One location

Reference ID: Service Coordinator

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