Scheduler/planner & Administrator

2 days ago

Warrington, United Kingdom Emtec Climate Solutions Full time

This is a work from home role with some requirement to travel to office location WA3 as required however this could change with the growth of the business in the future.

In the role of Scheduler/Planner & Administrator you will be responsible for managing the engineers diaries, workload, paperwork, etc. Along with providing core administrative functions to support the work of the business. Ensuring efficient and effective support is provided and that business needs are prioritised and managed effectively. You can read the full job description below:

- Scheduling of Engineers, maintaining Engineers diaries and ensuring all paperwork is in on time.
- Schedule and deploy work to engineers
- Maintaining schedule and capacity planning
- Ensure RAMS are completed and Issue RAMS and relevant documents to clients. Ensure a high level of customer service at all times to internal and external customers.
- Provide telephone support when required to on-site engineers.
- Monitoring of workload
- Ensure engineers have the right parts & consumables for jobs.
- Process all incoming Customer purchase orders - including contract orders and internal team orders.
- Process all purchase requisitions to the agreed timetable.
- Complete all service department invoicing to the agreed timetable.
- Complete quotations for all spares and service remedial works
- Deal proactively with day to day queries and requests from internal and external clients in a timely way.
- Managing and collating expenses for assigned engineers.
- Purchasing / parts ordering of parts for all planned and reactive jobs
- Generating sales invoices
- Compiling and submitting tender submissions.
- Organising, completing, and submitting contract renewals.
- Service Division Training Compliance Management (including DBS)
- Fleet Management.
- Any other reasonable activity as requested by Line Manager or Director

**Qualifications, Experience & Knowledge -**
- Experience of using a scheduling system is essential
- Excellent communication skills to both internal and external customers - both written and verbal.
- PC literacy.
- Understand the importance of building customer relationships and meeting / exceeding customer expectations.
- Experience of using Job Logic is preferred but not essential.
- Produce written communication to a high standard.
- Provide a high standard of customer care at all times.
- Remain flexible and display a ‘can do’ attitude in changing circumstances.
- People and team orientated.
- Strong relationship builder
- Perform tasks with a high level of accuracy.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-40 per week

**Salary**: £9.50-£10.00 per hour

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 1 year (required)
- Scheduling: 1 year (required)

Reference ID: EMT-001-OFFICE

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