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Customer Service Administrator- Carlisle

2 weeks ago

Carlisle, United Kingdom Cumbria Waste Group Full time

**Customer Service Administrator**

**Based at Kingmoor, Carlisle**

**37 hours per week | Salary £25,000-£26,000 Dependant on Experience**

**Is this you**:

- **Passionate** about delivering **a great customer experience** whilst supporting administrative needs of the business
- Enjoy working as (and being part of) **a team**:

- Have an **eye for detail**; you endeavour to get it ‘**right first time’**:

- Take **ownership for your customers’ issues** and get satisfaction from seeing them through to resolution
- **Well organised** in how you approach your work, and **able to meet deadlines**

**Do you have**:

- Experience in an administration-type role
- Experience in a customer-service environment
- Good IT skills in Microsoft products (Word, Excel, Outlook etc)

**Role Purpose**:
Provide customer service support to the Cumbria Waste Recycling (CWR) customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business. Carry out a range of administrative tasks that will support the Customer Service Team Leader, RCV Transport and Sales teams.

**37 hours per week**

**Benefits Include**:

- 5% Employee & Employer pension contribution
- 20-25 days holiday plus bank holidays
- Opportunity to buy/sell up to 5 days holiday (after probation)
- Cycle to Work Scheme (after probation)
- Industry recognised training and personal development
- Full PPE provided

**Company Description**

Cumbria Waste Group is the largest waste management contractor in Cumbria. The group has been operational for over 25 years and now has over 5,000 customers across the county and beyond.

We specialise in providing customers with comprehensive waste management packages and solutions to ensure that waste is being dealt with in a compliant, efficient and environmentally friendly manner. Employing over 380 staff at 21 locations across Cumbria, our customer base also reaches from the Scottish Borders, across to Northumberland and down to Lancashire.

Our customers range from single holiday lets to property management companies, and corner shops to industrial factories. We have in-house experts and an extensive range of over 50 fleet that enable us to tailor solutions to meet exact customer requirements.

Our operational sites consist of four materials recycling facilities (MRFs), a liquid waste treatment plant, aggregate recycling plant, a quarry and a hazardous waste transfer station.

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Application question(s):

- Do you have GCSE Qualifications in English and Maths

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person