Reservations Co-ordinator

1 day ago

Richmond, United Kingdom Middleton Lodge Estates Full time

Middleton Lodge is a country retreat tucked away in the North Yorkshire countryside. Here at the estate, we have The Coach House, a relaxed restaurant with rooms, serving an all-day kitchen garden inspired menu and the super unwinding Treatment Rooms.

The Main House, Marquee and Fig House are three individually designed event spaces available to hire exclusively for weddings and privately events.

As the estate grows, we are always looking for friendly, hardworking perfectionists to join us Our team will teach you all the tricks of the trade making sure you deliver the tip top service to our each of our clients If you are up for a challenge and like to join our team, please look at the job role below and get in touch

**The Ideal Person **

Someone who has previous experience in a reservations role

Possess excellent guest focus and a real passion for hospitality.

Have an excellent telephone manner.

Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.

Excellent organizational skills will be of paramount importance.

Experience with booking systems Rezlynx, Core and ResDiary would be beneficial.

Someone who understands that customer service is paramount to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.

A strong communicator with guests and fellow employees especially the reception team.

**Reservationist Responsibilities **

Making hotel, restaurant & spa reservations

Ensuring accuracy and attention to detail at all times

To carry out reception duties and cover when business demands it

To be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times.

Chase all unconfirmed bookings, ensuring they are confirmed or released in accordance with hotel policy.

To be fully aware of rates and promotions and to quote such rates in line with hotel revenue strategy. Ensuring maximum occupancy and rates are achieved at all times

To deal with all internal and external customers in a professional manner including answering all telephone calls promptly and correctly.

To complete reservation checks as per Company standards

To attend any relevant training courses.

The day to day operation of the reservations department.

Focusing on outstanding customer service aiming to exceed our guest’s expectations, making each and every person feel special.

Dealing with guest enquiries and resolving any customer complaints.

**Benefits -**:
Free parking

Discounted food and beverage

Discounted hotel accommodation which extends to friends and family. Subject to Availability.

**Salary**: £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Richmond: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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