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Service Assistant

2 weeks ago

Royston, United Kingdom National Trust Full time

Summary Do you enjoy helping people and providing a great service? Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service.

Hours: 1560 per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll need to work weekends on a rotated basis to cover our operationalneeds.

Please note: This role will require working on weekdays, weekends and holidays.

What it's like to work here Lead by the Senior Visitor Experience Officer at Wimpole Hall, you'll be part of a three-person team.

This impressive mansion and home farm is the only National Trust property that manages all its visitor attractions and activities in-house. Visitor numbers have increased rapidly in recent years and Wimpole is regarded as one of our most successful propertiesin terms of growth and innovation. As expected for such a popular location, work at Wimpole is fast-paced, but as part of the team you’ll enjoy flexible working conditions.

Click here for more information about this location

What you'll be doing Service Assistants are an integral role at Wimpole, you'll interact and support every department to ensure presentation standards are at their highest. As a Service Assistant it's your role to ensure that our visitors experience at Wimpole is perfect, settingthem up for an amazing experience. In this role, you'll:

- Ensure all signage is up-to-date
- Work with departments to create interpretation to engage our visitors
- Complement our cleaning service to ensure high presentation standards including bin emptying, cleaning toilets and litter picking throughout the day
- Help deliver the Wimpole Estate's programming
- Be an information point for visitors
- Support our volunteers
- Manage supplies to ensure we have what we need around the Estate
- These responsibilities involve a considerable amount of walking, bending, and lifting
Who we're looking for We'd love to hear from you, if you have:

- A can-do attitude
- Genuine enthusiasm for working with people
- Are Customer focussed
- A willingness to learn new skills
- Ability to work well in a team or on your own
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.