Team Leader

**Team Leader - Children's Residential Care**

**Work Location: Stoke on Trent (ST2 & ST7)**

**Salary : £37,592.53**

**Shift: 2on - 4off (including sleeps plus bank shift)**

**Reports to: Registered Manager**

**About us**

Make a Real Difference Every Day

At Crystal Care Solutions, we provide high-quality residential care and supported accommodation for children and young people aged 8 to 25. With over a decade of dedicated service, we specialise in supporting young people with complex needs, trauma backgrounds, and emotional or behavioural challenges—offering them stability, growth, and hope for the future.

Established in 2007, we’re proud to share that 50% of our homes are rated ‘Outstanding’ by Ofsted, a reflection of our unwavering commitment to quality care. In 2024, we were also honored as the Exceptional Employer at the Stars of Social Care Awards—a testament to the supportive, inclusive, and empowering environment we’ve built for our team.

Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day.

At Crystal Care Solutions, we believe that every child deserves a safe, stable, and supportive environment to grow and thrive. We are now recruiting a committed and experienced Team Leader to join our dedicated team in one of our residential children’s homes.

This is an exciting opportunity to take the next step in your career while positively shaping the lives of young people with complex needs.

**Your Role**
- Lead shifts and support the team to deliver high-quality care in line with individual care plans
- Provide supervision, guidance, and support to residential care staff
- Oversee and contribute to the development and review of care plans, ensuring consistent, trauma-informed care
- Support the Registered Manager and Deputy Manager with daily operations and home standards
- Promote safeguarding and ensure all procedures are followed and concerns addressed
- Build strong relationships with professionals, families, and external agencies
- Support the training, mentoring, and development of new and existing staff
- Contribute to home maintenance, records, budgets, and reporting systems

**What we are looking for**

**Essential**:

- At least 1 year of experience in residential childcare
- Strong understanding of child development and trauma-informed practice
- Level 3 Diploma in Residential Childcare (or working towards)
- Excellent planning, organisation, and prioritisation skills
- Strong written and verbal communication
- Understanding of safeguarding procedures and relevant legal frameworks
- Ability to lead by example, act as a role model and maintain professional boundaries
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Resilient, motivated, adaptable, and calm under pressure
- Flexibility to work shifts, including weekends and sleep-ins
- Full UK driving licence

**Desirable**:

- Level 5 Leadership & Management qualification
- Previous experience in a supervisory or management role
- Knowledge of residential childcare regulations and quality standards
- Strong team management and leadership capabilities

**What we offer**
- New Starter Bonus up to £1,000 for qualified Level 3 direct applicants (T&Cs apply)
- Level 3 and 5 Qualification Support (Residential Childcare pathway)
- Qualification Completion Bonuses
- Pension auto-enrolment
- Pay Care Scheme - cashback on medical expenses
- Employee Assistance Programme - 24/7 support
- Perkbox - discounts at high street and online retailers
- Long Service Awards (extra annual leave and bonus payment)
- Refer a Friend Scheme - earn rewards together
- Free meals on shift and paid DBS

Join a team that truly puts children first and helps shape brighter futures.

**Call us**: 01782 777 511

**Job Types**: Full-time, Permanent

Pay: £37,592.53 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Application question(s):

- Do you hold the Level 3 in Children's Residential Care (completed in industry
- Do you require Sponsorship?
- Do you have any VISA Restrictions?

Work Location: In person

Reference ID: 202533 TL SOT