Team Leader

5 days ago

StokeonTrent, United Kingdom Davies Group Full time

**Team Leader - Stoke on Trent**

**Monday - Friday; 37.5 hours per week**

Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office. Becoming a Team Leader means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

**Duties and responsibilities**:

- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handers to achieve client SLAs via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained
- Manage client communications and perform weekly reporting elements

**Key skills required**:

- Proven experience within a similar role leading a team, ideally within a call centre/customer focused environment
- Strong communication skills, both written and verbal
- The ability to lead and motivate a team to achieve performance targets
- A proactive attitude and an enthusiastic approach

**What we offer**:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications

**About Davies**:
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our Values**:
Inspire. Deliver. Empower. Aspire.

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