IT Services Manager

3 days ago

Worcester, United Kingdom Jark PLC Full time

Working in conjunction with West Mercia Police, we are recruiting for an IT Service Manager on a Permanent basis.
The main responsibilities for the role include
- be responsible for supervision of the teams associated with the management of the internal and external service support towers for the provision of the ICT Services to West Mercia.
- Lead a customer focused specialist technical support team that is responsible for the specialist support of services, equipment and toolsets.
- Ensure all services, systems and equipment that are available, with sufficient capacity, accessible and secure to agreed standards and service levels, either via supplier management for control of external supplier contracts and via internal resources asapplicable.
- Provide support to the Incident and Problem Manager for the immediate management ownership for major or critical service incidents, determining and prioritising the immediate actions necessary and resources required for resolution.
- To continuously and proactively seek to improve the ICT technical service to deliver high quality, value for money, professional ICT services to protect our communities from harm.
- Be educated to degree level or equivalent in a related ICT discipline
- ITIL Certification or equivalent framework experience
- Comprehensive hands-on experience in a Technical Support Role
- Experience of leading and managing staff in a similar environment
- Ability to manage 3rd party suppliers
- Effective ICT fault resolution and technical problem solving skills
There is a degree of flexibility in terms of home working for this role and the starting point for the salary is £52,482.
**Keywords:
**ICT, SERVICE MANAGER, ITIL, TECHNICAL SUPPORT, SOLUTION DELIVERY,

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