Compliance Administrator

**Salary: £20,500 to £25,000 dependent on experience and qualifications**

**Working hours: 37.5 hours per week, flexible**

**Location: Hybrid, Worcester**

**About Us**:
At The Development Manager (TDM) we believe that all people can and should ‘do well by doing good’. We are committed to helping close the tech and digital productivity gap in the West Midlands, responding to local and regional skills needs and increasing the social mobility of the local population through coaching and training. Last year we received Ofsted Outstanding for our quality of education and learning programmes and are proud of our focus on delivering genuinely work-based learning, underpinned by academic rigour.

We have an exciting opportunity for a Compliance Administratorto join our organisation and have responsibility for supporting the Engagement and Support teams with administrative and compliance duties that will allow the teams to meet their objectives more efficiently.

**Core Responsibilities**:
Book applicants onto Applicant Days and follow up with Applicants who have any questions to ensure participation

Coordinate Applicant Day administration, to include:

- Setting up technical assessments, checking and reporting on results
- Providing direct support on Applicant Days, including helping to resolve technical issues

Send out to employers all Apprenticeship compliant paperwork and ensure it is signed, tracked, returned and stored correctly.

Ensure compliance of Apprenticeship and Skills Bootcamp start paperwork before it is submitted to the Compliance Team for processing.

Assist Marketing Manager and Engagement Manager with administrative duties as required.

**Key Performance Indicators**:

- Zero issues with employer/ learner compliance documentation to enable the timely start of the learners programme and ensure no funding claw-back at audit.
- 100% of applicants processed and communicated to by the end of the following working day to ensure good participation and attendance at Applicant Day.
- 100% administrative issues resolved within a maximum of four weeks to aid the team to meet their targets.
- Individuals who have a passion for compliance/administration and customer service.
- Attention to detail
- Ability to multi-task
- Advanced Excel skills
- Ability to deliver against TDM values and communicate with individuals from various backgrounds and in a variety of different roles
- Having a background in the apprenticeship, adult learning, compliance or job sector is advantageous but not essential

**Benefits**:

- Hybrid, Worcestershire
- Flexible working hours
- 24 days holiday per year + bank holidays (with the option to buy more)
- A day off for your birthday
- An individual learning plan to help assist you toward your career goals
- “TDM are committed to safeguard and promote the welfare of all children, young people and adults at risk. Safeguarding is everybody’s responsibility and we each have an essential role to play in making our learning community safe and secure”_

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Worcester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What level of Excel skills do you have (beginner, intermediate, advanced or expert)?

**Experience**:

- working in a further education setting: 1 year (preferred)
- administration: 1 year (required)
- compliance: 1 year (preferred)

Work Location: Hybrid remote in Worcester