Housing Support Officer

Housing Support Officer

**Job Type**:PermanentFull -Time

**Salary**: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retentionpayment of £1000 upon successfully completing 9 months service*

**Full Time**: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 8:00 and 22:00

**Location: Northeast ( Sunderland and Newcastle )**

**Making a difference**

The **Community Accommodation with Support, tier 2 (CAS-2)** contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months

**What will you be doing**:

- **People who love this role are**: - **Resilient** - doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing
- **Curious** - will ask questions to understand before finding solutions or signposting.
- **Emotionally intelligent**:

- Perceptive to human behaviour, instinctively knows when something isn’t right.
- Has a level of **self-confidence and knows own limitations**. Positive outlook - enthusiastic and willing to learning.
- **Warm personality**, smiles and gives appropriate eye contact, demonstrates.
- Demonstrates **team working** and supports peers. Combines efforts with others.
- Personal values match those of Nacro.

**What are we looking for**:

- **Acts with integrity and within professional boundaries** in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
- **Able to manage competing priorities**- manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
- **ICT literate**- training will be given for our systems, need to be able to use outlook, word and excel at a basic level.
- **Non-Negotiables -**Without these things you would find it very challenging to complete the job role.
- **Full clean UK Driving licence**.
- **Access to vehicle** - you will be reimbursed for your mileage at 45p per mile.
- **Willing to undertake extensive travel for business.**
- **Business car insurance will be required if appointed for the post.**:

- **An enhanced DBS check will be required for this role.**as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

**Rewards and Benefits-**
- 25 days holiday + bank holidays
- Free eye test and £50 contribution towards glasses
- Employee assistance programme
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.

**Request for Visa Sponsorship - NOT AVAILABLE FOR THIS VACANCY**

Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us.

For further information please go to Prove your right to work to an employer: Overview - GOV.UK

Pay: £24,962.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Housing: 1 year (required)
- working with vulnerable people: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person