Workshop Controller
2 weeks ago
**The Role**:
Lead, coach and develop the workshop team
Utilise workshop resources to maximise financial and operational performance against objectives without compromising work quality
Plan, schedule, allocate and supervise workflow through the workshop to achieve high levels of efficiency, productivity and utilisation
Conduct quality audits of technicians work to ensure highest levels of manufacturer and customer expectations are met
Ensure effective communication between workshop and front of house team to keep customers fully appraised of vehicle progress through the workshop
Maintain Health & Safety standards to ensure a clean and safe working environment in the workshop
Drive and maintain a team culture of high performance and exemplary customer service
Assist and support the Service Manager in any ad hoc tasks/projects arising
Deputise in absence of Service Manager
Basic salary £32k - £35k, OTE £40k+
**Experience/qualities required**
Previous experience of working as or towards Workshop Controller in a franchised dealer workshop (essential)
Solid understanding of the technical requirements needed to manage a team of technicians to deliver high standards of workmanship (essential)
NVQ Level 2 or 3 in Motor Vehicle Maintenance and Repair (preferred)
Excellent organisational skills with a logical and methodical approach
Strong communication interpersonal and influencing skills
Computer literate and numerate
Flexible - able to work under pressure to maintain high standards of efficiency and customer service through the challenges of staff absences, supply chain challenges etc
Willingness to embrace all training and personal development opportunities to enhance knowledge and performance
**Job Types**: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nuneaton CV10 7RF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Workshop Controller: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: JC/WSCNUN
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