Corporate Apprentice

**About The Service**
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services every day and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve.

Our Operational Support Team is looking to employ a **Corporate Apprentice (Level 2)** based at Queen Alexandra House, CF10 4LY to contribute to our Service helping us to deliver business support to a diverse range of service areas including Parks, Sport, Harbour Authority & Leisure. Providing a high-quality service to internal customers and members of the public, and you will develop general office administration skills including: responding to enquiries from customers accurately, drafting letters, taking records of meetings, undertaking basic numerical tasks e.g. assisting with counting money and banking income, assisting with bookings, undertaking general ICT work using Microsoft Applications and other systems.

From time to time the post holder may be required to work from Wedal Road Offices.

Primarily you will be office, venue or facility based, but there may also be some opportunities for home working.
**About the job**
In this Corporate **Apprentice (Level 2)** role you will learn to:
Work as part of a team to deliver a first-class service. You will develop transferable workplace knowledge, skills and e.g. general office administration skills, using word and excel, answering telephones, using IT, helping customers with their enquiries and developing excellent customer service skills.

The service team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner. The Corporate Apprentice Scheme also provides opportunities to enhance your transferable skills, and to support your career progression you will also undertake and complete a Level 2 Apprenticeship in Digital Skills for Business in this role.

Full training will be provided and our Team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.

The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferable skills to help support your career progression.

Many of our teams have moved to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).

**What We Are Looking For From You**
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.

**Additional information**

This post is not suitable for post share.

This post is temporary for **21** months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis and at least 16 hours per week for apprentice roles.

Shortlisting will be completed 11th November with Interviews being held 25th November.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: ECO00555