Security Team Leader

**A valid DS & CCTV Licence is essential for this role.**

**Security Team Objectives**
- Ensure the safety and security of client staff, contractors, colleagues, and consumers.
- Protect client assets by adhering to recognised best practice techniques and procedures.
- Maintain site security and safety in accordance with site assignment instructions.
- Organise and manage security team workloads efficiently without compromising service quality.
- Respond to emergencies and assist with building evacuation and searches, following site Emergency Response procedures.

Main Responsibilities

Deployment & Operations
- Ensure security team members are effectively deployed, systems are operated correctly, and all required functions are performed.
- Collaborate with the Facilities Manager to deliver exceptional service standards to internal and external customers.
- Parade, deploy, and manage team members during their duty; ensure proper dress code, task allocation, and incident handling.

Leadership & Strategy
- Demand high standards of service delivery through briefings and guidance.
- Continuously review and enhance the site's security strategy by implementing industry best practices.
- Uphold duty of care by ensuring compliance with policies related to:

- Health & Safety
- Staff Welfare & Development
- Training
- Disciplinary & Grievance
- Equality, Diversity & Inclusion
- Alcohol & Drug Misuse

Team Management
- Conduct fair and efficient duty rostering, annual leave allocation, and overtime scheduling.
- Implement performance management processes, including monthly/annual reviews and probation reports.
- Monitor attendance and timekeeping; take corrective action when necessary.
- Investigate disciplinary and grievance matters; maintain team morale through effective leadership.

Communication & Coordination
- Participate in team management meetings; provide reports and recommendations.
- Promote and enforce Health & Safety policies, including access control, key control, smoking, and general site safety.
- Conduct verification checks of Control Room equipment at the start/end of each shift; initiate corrective actions as needed.

Incident Response & Documentation
- Manage incident responses promptly and effectively; escalate to senior management when appropriate.
- Activate the Emergency Response Plan when required.
- Maintain accurate records for daily reports, handovers, and incident transparency.

Security Protocols
- Adjust team deployment based on prevailing alert levels.
- Manage site key inventory; conduct start/end-of-shift checks and report discrepancies.
- Supervise entry/exit searches as part of access control procedures, based on alert status.
- Handle telephone enquiries professionally; escalate building faults to the appropriate helpdesk.

Escort & External Deployment
- Deploy escorts for contract workers unless exempted in writing by the sponsoring department.
- Ensure contractors do not enter restricted areas without prior written clearance and escort.
- Deploy team members to off-site locations for supervision or emergency response as needed.

Site Procedures & Events
- Conduct prescribed unlock/lockdown procedures at shift start/end.
- Support corporate events by coordinating with supervisors and ensuring post-event security checks.
- Perform periodic site tours to verify security coverage and record findings in duty logs.
- Ensure patrolling officers are equipped with radios, keys, and Personal Notebooks (PNBs).

Compliance
- Follow all reasonable instructions issued by the Security Operations Manager and Support Manager.

We are seeking a dynamic and experienced security leader who demonstrates:

- A proactive, ‘can-do' attitude and strong interpersonal skills.
- In-depth knowledge of security manning, CCTV systems, and relevant legislation.
- Proficiency in MS Office and Excel.
- Ability to lead transformational change.
- High standards of delivery with strong attention to detail.
- A collaborative approach to customer management and service excellence.
- Solid understanding of Health & Safety, with IOSH qualification as a minimum.
- Motivation to exceed expectations.
- Professionalism, diligence, and flexibility.
- Commitment to staff development and performance management.
- Capacity to inspire and enable others to excel.
- Flexibility to work weekends and out-of-hours as part of a 24-hour operation.
- Awareness of Counter Terrorism risks.