Operations/business Support Manager

3 days ago

Ringwood, United Kingdom Page Personnel Finance Full time

My client who is based in Ringwood is looking for an Operations/Business Support Manager to join their team on a permanent basis.

**Client Details**

My client is a well established business with their head office based in Ringwood.

**Description**

As the Operations Manager you will be responsible for:

- Develop, document and maintain departmental policies and procedures, ensuring they are clearly communicated
- Manage oversight of customer onboarding within requirements including monthly quality assurance checks
- Manage onboarding of equipment suppliers and brokers, including annual reviews
- Oversee the Credit Controller's management of debtors and arrears (customers) to minimise 'at risk' exposure and recovery of monies owed.
- Support the escalation of debt recovery with Solicitors including Court action.
- Recruit, train and employ high calibre employees within budget and headcount levels with support from the Talent Acquisition Business Partner.
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
- Hold regular one-to-ones with direct reports ensuring that feedback
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**Profile**

In order to be considered for the role you will:

- Have previously worked in a Team Leader/Management role supporting business support staff
- Be able to effectively communicate with, and influence senior stakeholders
- Demonstrate success in implementing process improvements and driving innovation & change within a business
- Be able to plan and organise effectively, managing multiple tasks simultaneously
- Ideally have financial services experience

**Job Offer**

The chance to work in a varied management role

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