Team Leader

**Job Type - Team Leader**

**Salary - Rates of pay from £13.20 per hour to £13.62ph depending on store location**

**Hours of Work - 16 hours a week**

Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day

As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service.
- Work with the store manager to drive sales and profitability
- Drive commercial awareness amongst the store team
- Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
- Supporting and coaching our colleagues
- Co-ordinating the workload of colleagues
- Answering customer enquiries
- Managing click and collect orders
- Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
- Supporting with audits, health and safety trawls
- Key holder with responsibility for opening and closing the store
- Supporting with disciplinary, grievance, absence and performance management processes
- Duty manager in the absence of the Store Manager
- A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
- Must be passionate about sales and driving profit within the store
- Be commercially aware in a retail environment
- Have an interest in craft/hobbies and want to inspire others
- Ability to learn and share expertise of products to fit customer’s needs
- High levels of enthusiasm, drive and motivation
- Confident and clear communication skills
- Must be flexible in order to accommodate the business trading needs
- Rates of pay above minimum wage
- 25% Discount Card for Hobbycraft Stores
- Generous holiday with an increase each holiday year
- Corporate gym membership
- Access to financial and mortgage advice
- A creative working environment
- Company pension contribution
- Cycle to Work Scheme
- Access to our Employee Support Programme for overall well-being
- Continuous training, development and performance management
- Colleague Social Events throughout the year

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

**We’re here to help you create**

Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.

We're here to support everyone on their crafting journey, from mums looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more Why not come into your local Hobbycraft store today and find the perfect craft for you?