B2b Delivery Team Leader

**Do you want to lead the change?**
At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.

**What you’ll do**:
The B2B Delivery Team Leader reports to the B2B Operations Manager and will support in the delivery of the direct model for leasing company orders. The team leader will, through coaching and guidance, act as the first point of contact and escalation for the delivery team for all customer and retailer queries.
Through an inquisitive and detailed mindset, the team leader will take primary responsibility for adjusting processes in real time, assigning resources to the correct activities, and ensuring that the goals for the team are met. The team leader will require a process driven approach that can be flexible, adaptable, and open to change to meet the rapid pace and change of the business and customer requirements.
Self-leadership and collaboration will be key in achieving the brand objectives alongside the delivery management team leader. Key responsibilities include:

- Liaising with our retailer partners to ensure a seamless omni-channel customer journey with a focus on Pre-Delivery Inspection & end user delivery experience
- Coordinate inbound quotation and order generation, mange workflow and delegation amongst the ordering team to ensure that resources are being utilised effectively
- Take a proactive role in converting leasing company quotations to order
- Manage the 3rd party procurement platform on a day-to-day basis providing relevant feedback and improvements through the correct channels.

**Do you fit the profile?**
You will require a process driven approach that can be flexible, adaptable and open to change to meet the rapid pace and change of the business and customer requirements. You will have Team Leader experience ideally gained within Customer Care and/or Vehicle Sales. Excellent communication skills are essential to engage with several different stakeholders and you should enjoy working in a fast-paced and dynamic environment.

The ability to communicate positively with colleagues and customers at all levels, with authority and confidence is essential, along with the ability to adapt, manage and meet deadlines. You will have the ability to interpret complex information and data and explain scenarios to a variety of audiences and should possess a genuine interest in providing professional customer service. Experience in CRM systems and Process Mapping is advantageous.

**What we offer**:
Pay Range: £34,000-£36,000. We offer competitive salaries that are reviewed and benchmarked annually.
Bonus: a discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals.
Hybrid Working: We offer hybrid working where you can come together with colleagues to collaborate in our agile, state of the art offices and where you can work from home when convenient for you and your family and for your focused activities.
Flexible Working: We offer flexible hours Monday
- Friday 7am-7pm, depending on work commitments. We also have a flexible working policy open to all employees to make requests to change working patterns to suit their needs.
Health & Wellbeing: 28 days Holiday + bank holidays, 15 days’ work from anywhere in the World policy, 24 weeks enhanced parental leave for all employees regardless of gender, a matched contributory pension scheme, Life Assurance & Private Health Insurance.
Other benefits: Access to our preferential employee lease car scheme, paid charity days, subsidised onsite restaurant plus free refreshments and snacks and free onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.

**What’s in it for you?**
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance.

**Diversify our future**:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.

**How to learn more and apply**:
**Who are we?**
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better techn