Student Welfare Officer

**Job description: Student Welfare Officer - Work Based Learning**

**Job purpose**

To ensure continuation of an inclusive learning environment by providing support to learners by offering a professional service of welfare support; emotional, physical and sexual well-being information advice and guidance. This support includes working closely with other members of Learner Services, tutors and personal tutors and external agencies to support learners at risk of disengaging.

Providing welfare checks for Work Based Learners who have been suspended from their studies who may need support with their mental health and liaising with their assessors.

**Main duties and responsibilities**

1. To establish good working relationships with the individual learners in order to support them in the process of transition and progression to full-time education, training or employment.

2. To access and share learner information in accordance with data protection legislation and information-sharing protocols to ensure that transition and progression opportunities are managed effectively.

3. To provide welfare and well-being guidance regarding emotional, physical and sexual health to learners with the aim of supporting the retention of learners.

4. To provide a personal and confidential welfare service to learners to include mentoring.

5. To offer welfare information and advice when required at short notice, or immediately in a crisis situation.

6. Arrange for learners to gain access to specialist staff and refer to appropriate support agencies as required to support the needs of the student.

8. To monitor the progress and attendance of designated learners, and to offer encouragement, guidance, practical support and support learners on suspension due to Mental Health and Wellbeing where appropriate.

9. To identify and remove the barriers to attendance, performance and progression by direct intervention, by developing support mechanisms and, when necessary, by referring, through agreed procedures, the individual learner to specialists for help.

10. To liaise with teaching staff and other support staff in helping individual learners set realistic and appropriate targets and to support them in gauging their own performance. To ensure that targets and agreed action plans are recorded and maintained on the learners ILP.

11. To liaise with providers of education, training and employment in order to develop a sound understanding of the information and opportunities available to young people.

12. To promote the Learner Services’ welfare team on an internal basis and establish working relationships with tutors.

13. To be involved as appropriate in a programme of tutorial activities and enrichment events.

14. To assist in the collation and verification of destination and Early Leavers data.

15. To be aware of Child Protection legislation and operate within the set guidelines.

16. To ensure that all individual learners have equality of opportunity.

17. To be aware of the additional needs of ethnic minority individual learners in relation to language and equal opportunities and those needing additional support.

18. To attend regular meetings to discuss those at risk of becoming NEET.

19. Monitor learner wellbeing questionnaire and offer support where appropriate

**Person specification Essential Desirable Assessment method**

**Qualifications**

Excellent numeracy and literacy

**Knowledge and experience**

Experience of working with young people in an educational

Understanding of learner development and learning processes and in particular, barriers to progression.

Understanding of the range of local and national support X Application form / Interview services/providers.

Awareness of local support.

**Skills and attributes**

Ability to plan effective actions for learners at risk of X Application form / Interview underachieving.

Ability to relate well to learners.

Ability to work constructively as part of a team, including representatives from local providers, Careers Wales and local support agencies.

Organisational skills and ability to work on own initiative.

**Additional requirements**

Able to travel as required to fulfil the requirements of the role.

**Welsh language skills**

**Welsh Understanding **Advanced

**Welsh Speaking **Advanced

**Welsh Literacy **Advanced

**Please note**: consideration will be given to applicants who indicate that they are within 1 level of meeting the required Welsh skills requirement for the post on the proviso that any offer of employment would include a contractual agreement to develop their Welsh Skills.

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Additional leave
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person