Student Experience Officer

Bangor University's Student Experience team is seeking a suitably qualified and highly motivated individual to support the delivery of a high-quality student experience across the University. This is a full-time, permanent position. The standard working week is 36.25 hours, primarily Monday to Friday, with occasional evening and weekend work as required.

Duties will include providing administrative support for student events and activities, managing and maintaining records, systems, and databases and coordinating and supporting the delivery of operational tasks to enhance the student experience.

Candidates should be educated to AS/A Level (NVQ Level 4 or equivalent) in a relevant subject and the ability to plan activities that deliver the required outcomes within prescribed timescales and within budget is essential.

The ability to communicate in Welsh is essential for this post.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will only be accepted via our on-line recruitment website, However, in cases of access issues due to disability, paper application forms are available by telephoning

Informal enquiries can be made by contacting: Ash James, Student Experience Manager

Committed To Equal Opportunities.

Overview

Student and Academic Services

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.

Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.

Campus Services, responsible for the University's day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. As of August 2025, this now includes the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

This role is based in Student Services and Administration (Student Life: Student Experience), reporting to the Senior Student Experience Officer.

Purpose of the Job

The Student Experience Officer will work as part of a small team responsible for maintaining and enhancing the student experience at Bangor. This work includes student communications and student engagement and events activity. The role holder will be expected to develop a close working relationship with key contacts in academic Schools and across professional services to produce redraft engaging content for various channels of student communication, in line with University requirements around brand and tone of voice. This will include communications through MyBangor and the Student Bulletin as well as student focused campaigns. The Student Experience Officer will support the Senior Student Experience Officer with the administration and operation of events, preparation of surveys, monitoring and delivery of action plans relating to improving the student experience. They will also be responsible for the administration of student internships, including promotion, recruitment and delivery of a standard induction.

This post will focus on leading events and internships. The post holder will also be expected to work closely with colleagues to ensure awareness of the communications elements.

Main Duties and Responsibilities

Specific Responsibilities of the Role

Draft and schedule student communications across email, intranet, social media and digital signage.

Draft student communications based on information provided by others (including Senior managers) to create student-friendly versions of key information such as might be used for urgent and important messages through the All-student email.

Maintain and update designated student facing web content, including for the Helpdesk, ensuring it is accurate, accessible and up to date.

Monitor communication analytics (e.g. open rates, engagement data) to support improvement.

Coordinate planning and delivery of student-facing events, working in partnership with other Professional Services and Academic Schools. This will include logistics and promotion.

Centrally administer Student Internship Opportunities, promoting the scheme amongst the student body, recruiting and providing a standard induction for the interns and working in close liaison with colleagues to ensure consistent practice across the University.

Support risk assessments and event safety planning in collaboration with relevant services.

Support the promotion and delivery of institutional surveys (e.g. NSS, PTES) and internal feedback mechanisms.

Draft materials to encourage student engagement in surveys and events. Work collaboratively across the team to ensure communications, events and feedback activity are aligned and delivered effectively.

Any other duties appropriate to the grade as directed by line management.

Core Responsibilities (Common to all G6 roles within the Directorate)

Service Delivery

Provide efficient administration for processes, events, or services within an assigned area of work.

Manage and maintain accurate records and databases, and coordinate delivery of operational tasks such as scheduling, correspondence, and document preparation to ensure smooth service delivery.

Act as point of contact for any G4/5 staff in the team, providing day to day guidance and support, ensuring workloads are balanced with tasks completed effectively and escalating complex issues to senior colleagues.

Communication, Stakeholder Engagement & Events

Create and distribute clear and engaging communication materials to promote services, events, or updates, including maintaining webpages, newsletters, and other platforms to enhance visibility and accessibility of services.

Organise and deliver events, workshops, or sessions for students and staff (e.g., careers fairs, employability workshops, or student support workshops). These will be delivered using materials or resources designed by senior members of staff.

Liaise with internal and external stakeholders to ensure delivery of successful event planning promotion and execution.

Other Duties and Responsibilities

Data Management, Reporting and Casework

Collect, input, and analyse data related to the role's focus, monitoring and responding to issues, maintaining confidentiality and escalating as necessary.

Monitor and report on progress, trends and outcomes within own area of work, including generation of reports to support decision-making, service evaluation, or compliance with institutional and external requirements.

Handle routine and complex cases following predetermined procedures in a timely and professional manner, providing appropriate resolutions or escalating when required.

Provide advice, guidance and signposting on information, policies, procedures or requirements relating to the assigned area, including dealing with enquiries passed on from G4/5 staff.

Process Improvement and Innovation

Contribute to the development and refinement of resources, processes and systems within the assigned area.

Participate in projects or initiatives aimed at improving the student experience or institutional operations.

Collaborate across departments to provide flexible and proactive support for university-wide events and initiatives, ensuring smooth delivery and a consistent experience for participants.

Provide cross-functional assistance to the university community by covering staff absences or stepping in during periods of high demand, adapting quickly to different processes and priorities to maintain operational efficiency.

Collaboration and Teamwork

When required, provide flexible and proactive support for university-wide events and initiatives, ensuring smooth delivery and a consistent experience for participants.

Provide cross-functional assistance within the Directorate by covering staff absences or stepping in during periods of high demand, adapting quickly to different processes and priorities to maintain operational efficiency.

Build and maintain relationships with internal teams, academic departments, professional services and external partners, ensuring that services are integrated and that student needs are holistically met.

Represent the team or service area in meetings, working groups, or at external events.

Compliance and Professional Development

Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.

The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.

The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University's Welsh Language Policy and the Welsh Language Standards.

The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.

The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential

Educated to A Level or NVQ Level 4 in a relevant subject area.

Desirable

Educated to degree level in a relevant subject area or equivalent.

ECDL certificate.

Experience/Knowledge

Essential

An excellent understanding of the student journey and student experience in Higher Education.

Experience of managing relationships with multiple stakeholders.

Experience of producing engaging and accessible content for students or a range of audiences.

Experience of organising events.

Skills/Abilities

Essential

Ability to plan activities that deliver the required outcomes within prescribed timescales and within budget.

Excellent communication skills, both written and spoken including the ability to deliver engaging and successful presentations to varying audiences at all levels.

Excellent team working skills with the ability to collaborate effectively with colleagues.

Excellent organisational skills.

Proficient use of a range of Microsoft IT applications and social medial tools.

Other

Essential

The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.