Service Centre Coordinator

Job Title: Service Centre Coordinator

Location: Coventry

**Salary**: £20,500

Hours: 37.5hrs per week working 5 out of 7 days

Shift patterns: 07:00-15:00/08:00-16:00/09:00-17:00

Our client is one of the largest providers of commercial vehicle contract hire, fleet management and rental. You will be working as a service centre supplier coordinator from their head office in Coventry. The main purpose of the role is to communicate with both customer and supplier and ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. Ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.

What’s in it for you?
- 22 days annual leave rising to 25 days with service plus bank holidays
- Pension scheme
- Perkbox
- Life assurance

Day to day duties will include the following:

- Delivery of cost and service effective maintenance solutions to satisfy customer needs within maintenance budgets and agreed customer service KPIs.
- Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty.
- Challenge work where appropriate to ensure that all maintenance is carried out to cost and quality standards.
- Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets
- When a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers.
- To challenge all costs in line with Supplier Repairing Dealer (RDAs ) agreements.
- To ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty / warranty / rework, recharge or policy entitlement that can be claimed.
- To identify and resolve any issues with appropriate suppliers in-line with Guidelines set out within the RDA.
- Identify issues with suppliers and resolve whilst maintaining and building an effective relationship. - Liaise with the appropriate Technical Controller where satisfactory resolutions cannot be met.
- Control of maintenance trends such as warranty, policy and component failure.
- To obtain any necessary credits from supplier / manufacture failures that have been identified
- To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
- When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.

As a person you will need the following qualities and experience:

- Time served as workshop controller or administrator with an extensive knowledge of maintenance standards for LGV and HGV vehicles.
- Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/Contract Hire/Fleet Management vehicles with third party suppliers.
- Knowledge of repair times and parts cost.
- Negotiating and communication skills at all levels.
- T literate.
- Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
- To be flexible in attitude in providing solutions to problems.
- Able to interact confidently and build credibility with customers and suppliers
- A team player

Office Workforce are responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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