Sales Order Processor

1 week ago


StokeonTrent, United Kingdom RKW Ltd Full time

Do you have experience in Sales Order Processing, handling high-volume B2B orders or complex B2C orders? Are you in a Sales Administration position and looking for a new challenge?

RKW is looking to add to Sales Team, with a highly skilled Coordinator to take on the processing of fulfilment criteria for some of our biggest clients.

If you're working as a Sales Admin, Service Coordinator, Parts Advisor, or in a Customer Service role that includes Order Processing, we want to to hear from you.
- **Responsibilities and Duties**_
- To process orders accurately and with 100% fulfilment where possible ensuring all deadlines are met
- Coping well under pressure
- Deal with customer requests - line forms, images, specs, QA requirements, data analysis
- Ensuring customers re work requirements are met and communicated to the relevant departments
- Input and manage monthly forecasting, liaising with merchandising on a regular basis
- Attend meetings with customers to discuss stock levels, future buy availability and service efficiency
- Handling customer queries - delivery discrepancies, price queries and other account queries
- Ensuring backorders are completed on a weekly basis and orders are updated accordingly
- Work as part of a team & support colleagues where possible, provide holiday cover
- Provide excellent customer service at all times
- Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
- Problem analysis and problem solving

**Skills and Desirables **_
- Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Excel, Outlook and PowerPoint)
- Exceptional attention to detail and accuracy
- Excellent Time management and organisation
- Excellent written and verbal communication and strong persuasion skills
- **Company Benefits**_
- 25 days' annual leave + Bank Holidays
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme

Come and join us to celebrate 30 years of business

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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