Senior Support Consultant

We create possibilities that move life and commerce forward
- Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Leading supply chain and omnichannel commerce experts, Manhattan Associates are looking for a Senior Support Consultant to join its expanding UK office.

**Job Description**:
A strategic point of contact to tier one customers, a Senior Consultant defines client needs and development plans for the delivery of solutions. You connect with our clients, with leading-edge Manhattan technologies, to proactively troubleshoot and resolve complex issues that arise post implementation involving supply chain software solutions for client specific modifications.

As a reliable partner, you perform detailed design for customer specific enhancements, guide them through system implementation of additional functionality, prioritize issues and projects, and suggest product improvements based on customer feedback.

This role will analyse and resolve functional issues that arise post implementation in connection with supply chain software solutions. In addition, this role will work with analysts to provide issue resolution utilizing supply chain technologies and perform testing of client specific enhancements in a timely manner. The primary activities of the role include client communication, testing, issues resolution, and post implementation support.

Here are a few things that we see as critical for someone to be successful in this role:

- People person, you have experience of client-facing and excellent client management skills
- Experience in prioritizing multiple tasks in a fast-paced environment
- Understand Database concepts and ability to write SQL scripts
- Experience in trouble shooting
- Fluent in English, and another European language would be an advantage.
- Bachelor’s degree in Logistics, Engineering, Computer Science, Mathematics or another numerate discipline, or equivalent through business experience
- The flexibility to work at customer locations up to 20%, sometimes for prolonged engagements within the EMEA region.

What’s in for you?

Manhattan Associates supplies the vital links between processes, information and people that allow our customers to stay one step ahead of their competition. In short, we’re in the business of change.

What’s not changing is the way we run our business and how we treat our employees. At Manhattan Associates, we believe:

- Support, encouragement and opportunity should be expected.
- Talent, leadership, innovative thinking and hard work is recognised and rewarded.
- An inclusive environment that leverages unique backgrounds, experience and perspectives makes us better.
- Collaboration can overcome any challenge.
- Where you take your career, and how you grow, is truly up to you. We’ll support you in your career progression.

To apply:
We really want to hear from you, even if it’s just to ask some questions about this job or have a chat. Connect with our EMEA Recruiter, Keith McCartney on LinkedIn, or click Apply

Our People-First Culture Defines Us. Manhattan Associates is committed to a diverse and inclusive work environment. We embrace the unique backgrounds, experiences and perspectives of every team member. Our 3,400+ team members are the cornerstone of our global, dynamic culture that supports professional and personal development, drives employee commitment, enables successful collaboration and sparks ongoing innovation.

LI-KM1

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.