Id Centre Administrator

ID Centre Administrator

Birmingham Airport is the UK’s seventh largest with 30 airlines serving over 120 destinations direct and onwards to over 400. Prior to the Covid-19 pandemic 13m customers a year flew in and out of BHX.
Going forward we project growth to more than 18m customers a year by 2033 - by which time we willbe connected to central London by HS2 trains in just 37 minutes and aim to have become a net zero carbon airport.

Our purpose is**:Proud of Every Journey.** That means everyone at the airport and the 100 organisations operating on the airport site, taking pride in getting customers safely, punctually, and comfortably from A to B.
By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people - and deliver on our purpose. Our seven pillars, **Growth, Customer, Neighbour, Efficiency, People, Safety & Security and Carbon,** support the strategic output of the company.

Our values - Curious, Dedicated, Inclusive, Respectful & Supportive guide how our colleagues treat each other as we serve customers with safety & security as our top priority.

**Summary of the Role**
As an ID Centre Administrator, you will report to the ID Centre Manager and be required to perform
the daily duties within the ID Centre, providing a high level of customer service and ensuring you
demonstrate the company brand values.

**Duties and Responsibilities**
- Have knowledge and understanding of ID computerised systems

phone.
- Proof reading and authorising of submitted documentation to ensure all details are accurate

and able to be processed for ID issue
- Maintaining database and filing system
- Produce and issue airport security identity and vehicle passes using an in house visitor pass

computerised system in accordance with approved procedures.
- Using computerised systems, draft and type correspondence, reports and other material of a confidential nature in the control of passes and provide a general administrative role

supporting the department.
- Produce and issue staff car park passes using an approved NCP computerised system.

Maintain and update details as necessary.
- Input accurate and confidential computerised records following the requirements of GDPR
- Maintain all systems in efficient order and report any faults or breakdowns via the airport fault

reporting system
- Responsible for taking cash/cheques and issuing receipts to specific customers as required

Relationship and Reputation
- To develop and enhance relationships with relevant partners to generate awareness and

drive improvements in Security training, standards and compliance.
- To consistently demonstrate the Company Brand Values; Responsible, Cheerful, Helpful,

Intelligent and Confident.

**Safety**
- To ensure all Health & Safety responsibilities are discharged and to maintain compliance with best practice and legal requirements for Fire Safety.
- To undertake and successfully complete all training requirements in order to meet Company Health and Safety standards and Department for Transport standards.

**Flexible Approach**
- To be prepared, when necessary, to change days and hours of work to accommodate training needs
- To support the Central Search Area (CSA) operation during identified peaks.
- To carry out such other duties commensurate with the grading of the post, which may be determined from time to time.

** Please note there are two roles available a full time role and a part time fixed term role**

Birmingham Airport Limited reserves the right to vary the duties and responsibilities of employees under conditions prescribed in local agreements. Thus, it must be appreciated that the duties above may be altered in line with the changing needs of the business.
Birmingham Airport Limited requires all employees to comply with the Company’s Equal Opportunities Policy.

**Job Types**: Full-time, Part-time, Permanent, Temporary
Contract length: 6-7 months

Pay: From £25,041.00 per year

Expected hours: 30 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person