Booking and Support Co-ordinator

7 days ago

Stoneleigh, United Kingdom Pragmatic Consulting Ltd Full time

Based in the beautiful rural setting of Stoneleigh, Pragmatic Consulting Ltd is a fast-growing business that offers external training solutions to some of the UK leading tier one construction companies on a national basis. Pragmatic Consulting have training facilities throughout the UK offering flexibility to their clients. Having been set up only 10 years the company has seen exponential growth and looks only to be continuing in the same upward direction. This is a great time to join this dynamic forward-thinking company that offers professional support and guidance to help you achieve your career goals. We are currently expanding rapidly to continue to meet client demands.

We have a friendly dog who is occasionally in the office.

**Mon to Friday 09:00 to 17:30 with 1 hour lunch**

**Job Overview**

**Responsibilities**

Uphold our company values in all customer communications, serving as a brand ambassador.

Taking and processing bookings and phone payments as required

Processing National Grid course bookings and following booking processes.

Taking business inbound calls

Make some outbound calls to support Bronze Accounts (Circa 150), solidify relationships and help to identify new opportunities in offering a personalised service.

Processing booking paperwork as required and following company processes.

**Skills & Aptitudes**

Ability to learn and work with internal CRM systems.

Demonstrates resilience to pressure and the challenge this brings whilst adapting to critical work demands with flexibility.

Proactive desire to self-develop in skills relevant to the requirements of the role and wider business.

Good written and verbal communication skills.

Strong literacy, numeracy, administration, and organisational skills.

Fully competent in Microsoft Office particularly, Excel, Word, and Outlook.

Be a team player, help the wider team and able to work well on own initiative.

Excellent customer service skills.

Accurate administration skills and a good eye for detail.

Strong work ethic, energy, and enthusiasm a must.

**Experience required**

**Mandatory**

Experience working in a busy office.

**Desirable**

Previous experience working within an external training company would be advantageous.

**Benefits**

Competitive Salary: £25,000.00 - £28,000.00 per year.

23 days holiday plus bank holidays on commencement; this increases to a maximum of 30 days with length of service.

Invested in employee health and wellbeing with mental health first aiders, counselling, and support helpline.

Company Sick Pay.

Great staff extras including various away days and annual staff awards.

Investment in your continuous professional development.

**Interview Information**

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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