Care Coordinator

1 week ago

Wootton, United Kingdom Home Instead Full time

Company Description

Home Instead Bedford provides bespoke person-centered care and puts the needs of the client at the focus of everything we do.

We are an awarding winning care provider with amazing training opportunities and progression within the company.

Our office was established in 2014 and our mission is to be the most trusted and admired home care provider of choice in Bedford and treat all with dignity and respect.

**What our Care Team say about working for Home Instead.**
- We have time to spend with our clients and make a real difference.
- We are supported well with our role and are provided training to expand our skill set.
- We are matched to our clients to ensure we provide the highest quality care possible.

**We Want You to Join Our Team.**

We are looking for a Care Coordinator who can build professional relationships, friendly, kind, caring, organised, has good IT skills, communicates effectively, and can adapt to change.

Do this sound like you? Please read on, this role will play a vital part ensuring that our clients receive excellent quality care and support the growth of our business.

What does the role of Care Coordinate / Scheduler involve?

**Job Description**:
We are currently recruiting for a Care Coordinator/ Scheduler with scheduling experience or has worked in logistics who is organised, has excellent people skills and thrives working in a fast-paced environment.
- As the Care Coordinator / Scheduler you will have responsibility for scheduling Care Professional rotas, ensuring our clients get the right care, at the right time, with the right person.
- Home Instead is 100% dedicated to providing only the best, person centered, companionship led care.
- This Care Coordinator / scheduling role requires a high level of collaboration and teamwork, liaising across the care team to ensure new and existing packages can be resourced.
- Our Care Coordinator (scheduler) will be proud to represent Home Instead and be part of an organisation that strives to be excellent in all manners of its Care delivery.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Qualifications**:
**Essential Criteria**
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines

Additional Information
**Working times**:
Monday to Friday 8.30am - 5pm

On Call - Monday to Sunday on a rotation basis.

**Benefits**:
20 Days Holiday + 8 bank Holiday

Contracted hours.

Early Access Pay System

Access to Employee Assistant Programe

Home Instead Benefit System - Wide Range of retail discounts.

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