Customer Care Co-ordinator

3 days ago

Royal Wootton Bassett, United Kingdom TCS Contracts Full time

A leading construction contractor that supply and work with major housebuilders and large commercial companies are currently looking to recruit a Customer Care Coordinator to join their friendly office team in Royal Wootton Bassett.

Training will be given however experience of working in an office environment would be advantageous, as would a basic understanding of the construction industry is ideal, however not essential.

**Day to day tasks**:

- Processing customer care requests from our customers
- Arranging inspections with house owners
- Reporting back inspection conclusions to house builders
- Quoting for coordinating remedial work if required
- Arranging materials and labour for carrying out the remedial work
- Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work
- Monitoring the work to a successful conclusion
- Recording the above information comprehensively on a CRM data base
- Collating and passing information to accounts for works to be invoiced
- Filing and archiving
- Answering phone calls and assisting callers or passing to the appropriate person
- Ad hoc work to support Managers and the Director
- Hardworking; enthusiastic and highly motivated
- Excellent oral and written communication skills are key
- Good team player with a positive attitude
- Flexible
- Self-motivated with the ability to work with the minimum of supervision
- Portray professionalism and commercial awareness
- Good presentation skills
- Educated to GCSE standard with a minimum of Grade C or above in Maths and English
- Accurate, numerate with excellent PC skills (Microsoft Office)
- A busy role with lots of time spent on the telephone to customers
- Must be a confident self-starter
- Coordinating labour and materials
- Arranging appointments and keeping a complex diary
- Keeping records using a simple CRM software

**Hours of work**:
Monday to Thursday 9am-5pm & Friday's 9am-2.30pm.

**Salary**:
£23,000 - £25,000 per annum depending on experience

22 days holiday per year plus Bank Holidays

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Royal Wootton Bassett, Wiltshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CAHWB0407

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