Contract Performance Officer

**Contract Performance Officer**:
**Warwick or London with hybrid working - £38,779 to £41,060 plus benefits**

**Contract Performance Support**:
National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

You will be responsible for ensuring the effective delivery of project milestones while maintaining high levels of customer satisfaction. This includes proactively managing contract activities, resolving process issues, and fostering strong, collaborative relationships with both internal stakeholders and external clients.

This is an excellent opportunity for individuals with a background in contract management and customer engagement who are looking to contribute to a high-performing team.

This role can be based in either our Warwick HQ or London office (with bimonthly travel to the alternate office), and offers hybrid working.

**_
Join us, and help be the energy behind the change._**

**About the role**:
In this role, you will:

- Take ownership of a broad range of contract management activities across Diversions, Contract Lifecycle, and Connections.
- Lead regular customer engagement meetings to review project progress, risks, issues, and deliverables.
- Act as the primary point of contact for customers, managing the resolution of project-related issues and blockers.
- Escalate project concerns appropriately to ensure timely resolution.
- Facilitate and participate in regular cross-functional meetings, building strong relationships with teams including Construction, Asset Management, and the System Operator to ensure process deliverables are achieved.
- Monitor and reconcile project finances at key trigger points, under the guidance of the relevant contract manager.
- Support the preparation of the business’s position on code modifications (specific to Gas Distribution Networks).

**About you**:

- Proven experience in contract management, with a strong understanding of lifecycle processes.
- Demonstrated ability in customer relationship management, with a focus on delivering high levels of satisfaction.
- Experience working directly with external clients and stakeholders.
- Solid project management experience, including planning, coordination, and issue resolution.

**What you'll get**:

- Annual salary of £38,779 or £41,060 (dependent on experience),
- Annual bonus of 6% based on personal and company performance,
- 26 days’ holiday plus 8 statutory holidays - plus option to buy 5 additional days,
- Double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%),
- Opt-In flexible benefit scheme, including salary sacrifice private healthcare, dental insurance, technology plans and more,
- Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury,
- Excellent family friendly provisions - maternity/paternity/adoption/surrogacy/ shared parental leave,
- Career progression, professional training and development,
- Employee assistance programme offering free confidential professional counselling 24/7,
- Financial support to cover the cost of professional membership subscriptions, and study support to complete accountancy qualifications.

**About us**:
National Gas is securing Britain’s energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters that allow millions of homes and businesses to access the energy they need. We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

At National Gas, we are disability confident and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.#LI-KK1 #LI-HYBRID