First Line Support

3 days ago


Derby, United Kingdom Pertemps Derby Full time

IT Helpdesk/First Line Support Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exciting time for the business. Key Responsibilities: " Receiving calls from internal users " 1st line support " Creating and Resolving tickets on the helpdesk system " Remote resolution of issues " Order equipment and look after stock levels " Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. The working hours are Monday to Friday office hours between 7am & 5pm Salary £22,500



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