1st Line
2 days ago
IT Support Analyst (1st/2nd Line)Location: Derby Salary: £25, - £28, Type: Permanent, Full-TimeA growing organisation in the Midlands is looking to add an experienced 1st/2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft , Azure, device management and infrastructure support.This is an ideal move for someone who wants real progression, hands-on experience, and the chance to build their technical skill set in a modern environment.The RoleYou'll be part of a small, friendly support team providing 1st and 2nd line support across the organisation. You'll handle a mix of tickets, device builds, user admin and small project work as the business continues upgrading systems and improving processes.Key ResponsibilitiesProvide 1st & 2nd line support across desktops, laptops, mobile devices and applicationsTroubleshoot Windows 10/11, Microsoft apps (Teams, OneDrive, Exchange Online)Manage tickets and resolve issues within agreed SLAsAdminister Active Directory / Entra ID (user accounts, groups, permissions)Support basic networking (DNS, DHCP, Wi-Fi, connectivity issues)Deploy and configure Windows devices to standard buildsSupport telephony/VoIP issuesAssist with upgrade and rollout projectsMaintain documentation and follow internal processesWhat We're Looking ForYou should have experience in a 1st/2nd line support role and be confident working independently and as part of a team.Essential:Solid Windows 10/11 support experienceStrong knowledge of Microsoft (Teams, Exchange, OneDrive)Good Active Directory experience (resetting passwords, creating users, permissions, groups)Understanding of networking basics: DNS, DHCP, firewalls, Wi-Fi, subnetsExperience handling tickets in a structured support environmentConfident communicator with a customer-first mindsetDesirable (not required):Exposure to Azure / Azure ADExperience with endpoint builds or imagingITIL certificationCompTIA A or similarScripting or automation basics (PowerShell)Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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1st Line
3 weeks ago
Derby, United Kingdom Oscar Technology Full timeIT Support Analyst (1st/2nd Line) Location: Derby Salary: £25,000 - £28,000 Type: Permanent, Full-Time A growing organisation in the Midlands is looking to add an experienced 1st/2nd Line IT Support Analyst to their internal IT team. The business is investing heavily in modernising its technology stack, and this role offers strong exposure to Microsoft...
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1st Line Support Engineer
1 week ago
Derby, United Kingdom ITECCO Full time**1st Line Support Engineer** **Role**: 1st Line IT Support Engineer (Flexible Working) **Location**: Derby, England **Salary**: £20,000 - £24,000 ** INTERVIEWING IMMEDIATELY ** After 90 years of service, my client is one of largest and most prestigious construction organisations in the UK, boasting over £1 billion in turnover annually. Being a Sunday...
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1st Line Helpdesk Support
2 weeks ago
Derby, United Kingdom In Technology Group Limited Full time**IT Helpdesk Support - up to £24,000 - Derby** Our client is aiming to find an organised and motived IT support engineer to join their service desk team. **Salary: Up to £24,000** **Location: Derby** **Role: 1st Line Helpdesk Support** **Troubleshooting software solution **Resolving VPN **Active Directory **Windows Server **Azure **Office...
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IT Support Analyst
6 days ago
Derby, United Kingdom Crimson Full time**IT Support Analyst -1st Line - Derby** **Key responsibilities** - Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible. - Resolve calls personally or allocate calls to colleagues in IT after notification &...
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1st Line Support Engineer
4 days ago
Derby, United Kingdom Cordius Ltd Full timeCordius is working with a renowned IT MSP based in Derby, Pride Park. They are going through a wave of expansion and are currently looking for 1st Line Support Engineers to join their team. **Location**: Derby, Pride Park **Salary**:£20,000 - £25,000 **Hours**:Mon - Fri, 13:00pm - 22:00pm**OR**Mon, Tues, Wed, Fri, Sat - 12:00pm -...
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1st Line Customer Support Executive
1 week ago
Derby, Derby, United Kingdom Ebbon Group Full time £20,000 - £35,000 per yearLicence Check Ltd – DAVISDavis is one of the fastest-growing driving compliance solutions in the UK. Managing driver and vehicle risk has become an increasing challenge for businesses nationwide, and with over 7,000 users, DAVIS (Driver & Vehicle Information Solutions) delivers a streamlined and efficient way to manage fleet risk.Job Description – 1st...
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Trainee/entry Level IT Helpdesk Analyst
6 days ago
Derby, United Kingdom Crimson Full time**Trainee/Entry Level IT Helpdesk Analyst - 1st Line - Derby** **Up to 23k - Office Based in Derby** **Trainee/Entry Level IT Helpdesk Analyst** required for a leading organisation based in the UK, who are currently experiencing large scale growth and investment. Within the role, you will be responsible for providing a polite and responsiveservice to all...
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1st Line Service Desk Analyst
11 hours ago
Derby DE EL, United Kingdom Kappture Full timeCompany OverviewKappture is an award-winning technology company, dedicated to crafting innovative, robust hospitality solutions for large-scale events, stadiums, education, and a variety of businesses. Our mission is to help our clients create unforgettable digital experiences for their customers -whether it's simplifying transactions at a bustling stadium...
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First Line Support
2 days ago
Derby, United Kingdom Pertemps Derby Full timeIT Helpdesk/First Line Support Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exciting time for the business. Key Responsibilities: " Receiving calls from internal users " 1st line support " Creating and Resolving tickets on the helpdesk system " Remote resolution of issues "...
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2nd Line Support Engineer
6 days ago
Derby, United Kingdom In Technology Group Limited Full time**Role : 2nd Line Support Engineer** **Area : Derby** **Salary - Up to £30,000 - Training & Development** I have a fantastic opportunity for a motivated 2nd Line Support Engineer who is looking to join an established Managed Service Provider within the Technical Services sector in the Derby area. My client is looking for a driven individual to get on...