Dairy Order Writer

1 week ago

London, United Kingdom Whole Foods Market Full time

Order, replenish, and merchandise dairy and perishable products and participate in regional program for purchasing and promotions. Perform all functions related to breaking down deliveries, moving back stock to floor, and merchandising new products and stocking shelves. Assist Team Leader in organizing and developing promotional displays, maintaining back room, and providing courteous, friendly, and efficient customer service to customers and team members.
** Responsibilities**:

- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
- Understand why our products are different than conventional stores and explain differences to customers.
- Replenish products through proper buying procedures.
- Ensure orders for product are timely and accurate to monitor inventory turns.
- Ensure that product mix meets varied customer dietary needs and requests.
- Find placement for all new products belonging to your category or categories.
- Participate in regional and national sales promotions.
- Build displays according to movement, promotions, profitability, value, and Regional guidance.
- Sample department products to customers.
- Oversee customer special order procedure.
- Analyze and control product transfers, waste, and spoilage.
- Support Leadership in conducting inventories.
- Maintain financial profitability by meeting and exceeding margin and sales targets.
- Assist in training and developing Team Members on product knowledge.
- Maintain accurate department signage and pricing.
- Stay informed by reading daily communication log or department updates from Leadership.
- Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
- Make sure temp logs, sweep logs and sanitation logs are completed when applicable.
- Maintain a safe, clean and well-organized working and shopping environment.
- Support global, regional and store programs.
- Answer department telephone calls and pages quickly and with excellent phone etiquette.

**Knowledge, Skills, & Abilities**:

- Familiarity and/or willingness to learn about products, nutritional information, and other areas of study
- Comprehensive knowledge of dairy products
- A desire to grow with the grocery team
- Ability to sell proactively
- Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
- Ability to educate team on product knowledge and convey enthusiasm
- Strong demonstrated organizational and time management skills
- Strong basic math skills
- Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
- Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
- Strong work ethic and integrity
- Passion for natural foods and products
- Use of tools and equipment, including bailer (age requirements may apply), forklift, and other machinery
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
- Ability to work in a fast-paced environment, with a sense of urgency

**Desired Work Experiences**:

- 1+ year buying/merchandising experience
- 1+ year grocery experience
- Customer Service Focus

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