Credit Controller

**Company Description**
Insights is a Learning and Development company which aims to change the world through the power of self-awareness.

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

Across the globe our products help people see themselves and others in a new light, to spark stronger connections in our workspaces and beyond. It all starts within. We're always making sense of ourselves - evolving as we move through life. Discovering our own minds means we're committed to constantly expanding them. And we want to shout about it. We love what we do, and we have fun doing it. That's what makes the magic of Insights. We work in a space where everybody belongs, where you can be unapologetically you.

This role is based in our Finance and Corporate Services Function. This is a diverse area, providing support to both internal and external customers; whether that’s delivering customer support to our diverse range of global users, or ensuring all the technology we use to keep our business running is not only effective but also secure. Essential collaboration and support from departments such as Legal, Procurement, and Finance, who help keep everything running smoothly and monitor our performance plays a vital role in ensuring our ongoing success.

We are seeking a new Credit Controller to join our Global Transactional Team. Based at our headquarters in Dundee, you will liaise and engage with internal and external customers, delivering effective credit management to Insights’ office throughout the world.

**What you’ll do to succeed**
- Work with internal and external customers to resolve issues and reach solutions which are in line with Insights policy and guidelines
- Display tenacity and focus while pursuing outstanding debt
- Use an organised and detail orientated approach to reconciling and updating client records
- B2B credit control experience (Commercial Credit - dealing with business customers)
- Credit management experience
- Good business sense and commercial awareness
- Sales Order Processing/Invoicing experience

**How will you do this?**
- B2B collections
- Processing and raising sales invoices on a daily basis
- Develop the credit management capability within the portfolio
- Liaise with the Client Services Team to drive process improvements from order entry through to billing
- Maintain accurate records of all chasing activity and dispute management
- Resolving queries both internally and externally around outstanding invoices, within company policy and guidelines
- Build and maintain good relationships with all customers to ensure smooth running of accounts and timely payments
- Ability to maintain good relationships, both internally and externally at all levels
- Dealing with other adhoc enquiries and requests for information as required

**Qualifications** How you'll show up.**

With a strong passion for customer service, you excel as a confident communicator, showcasing excellent interpersonal and organizational skills. You take ownership of your responsibilities and accept accountability for your actions, which fosters trust and reliability. Displaying initiative, you also recognise the value of involving more experienced colleagues when necessary, ensuring the best outcomes for the team.

Your commitment to discretion allows you to handle sensitive information with the utmost confidentiality. Even in the face of multiple or high-volume demands, you maintain focus and energy, addressing challenges with composure. Your proactive approach drives you to go the extra mile, consistently delivering service on time and to the highest standard. This dedication not only supports personal growth but also aligns with and advances the goals of the team and the organisation.

**Additional Information** Benefits**:

- 35 days holidays
- Discretionary Annual Bonus
- Private Medical Insurance
- Income Protection
- Pension Plan
- Health Cash Plan
- Life Assurance
- Electric Car Scheme
- Gymflex
- Employee Giving
- My Advantage - Employee Discounts
- Critical Illness cover
- Employee Assistance Program
- Holiday purchase option
- Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have dev