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Energy Tenant Liaison Officer

2 weeks ago

Stroud, United Kingdom Stroud District Council Full time

**Job details**:
**Job reference**

REQ0193

**Date posted**

05/09/2025

28/09/2025

**Location**

Ebley Mill - Stroud

**Salary**

£33,699 per annum

**Package**
- Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website

**Contractual hours**

37

**Basis**

Temporary

**Job category/type**

Contract Services

**Energy Tenant Liaison Officer**:
**Job description**
- Stroud District Council is an aspiring authority based in the Cotswold offering a special place to live and work. Sustainability is at the heart of our ambitions for our place, our communities, and our Council. We were the first carbon neutral Council, and we continue to push ourselves and our influence to achieve more for our residents, businesses, and workforce.
- We are seeking a proactive and empathetic Energy Tenant Liaison Officer to support the delivery of our domestic retrofit and planned works programmes. This vital role ensures tenants are fully informed, supported, and engaged throughout our planned works process, helping to improve energy efficiency, reduce carbon emissions, and enhance living conditions.

**Key responsibilities will include**:

- **Build and maintain positive relationships with tenants, providing clear and timely information about retrofit projects and energy efficiency queries.**:

- **Serve as the liaison between tenants, contractors, and council staff, ensuring all parties are informed and any issues are promptly addressed.**:

- **Assist in the planning and scheduling of retrofit works, ensuring mínimal disruption to tenants.**:

- **Provide support to tenants throughout the retrofit process, including answering queries, resolving complaints, and offering guidance. This role will include the occasional need to visit and speak to tenant’s at their homes or tenant events around the District.**:

- **Track project progress and tenant feedback, reporting to management and suggesting improvements where necessary.**:

- **Ensure all retrofit activities comply with relevant regulations and standards, including health and safety requirements.**:

- **Act as a point of contact for tenant education around low carbon heating systems and energy saving practices.**
- A full UK driving licence and access to a vehicle for work purposes is essential, and you’ll need to demonstrate a real passion to provide excellent customer service.

**Interview Date: WKC** **Monday 06 October 2025**

**Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies**

**Stroud District has an energy unlike any other place. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website**:

- Stroud District - The Natural Place