Store Leader

4 days ago

Swindon, United Kingdom WHSmith Full time

**Hiring this role in
- Saffron Walden, Beckenham, Southend On Sea, Meadowhall, Fort William, Oban, Long Eaton, St. Albans, Harrogate, Jersey, Erdington, Richmond, Middleton, Beaconsfield, Falmouth, Ascot, Bracknell, Droitwich, East Greenstead, Whiteley,Stockport, Chiswick, Leatherhead.**

Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Store Leader in our High Street Stores to deliver operational and customer service excellence day in, day out You will lead, energise and motivate your teamto delivery excellent store standards and performance to support the Cluster Manager in the delivery of the trading plan.

This is a fantastic new opportunity, where you will use your leadership and operational experience to support future growth and development, leading your team to deliver excellence in all aspects of day to day retail. By being proactive and maximising localopportunities, you can really make a mark.

By engaging your team, you will be able to deliver consistently strong results and really shape the store culture; creating a sense of pride in your team.

**The Accountabilities**
- You will lead and engage your teams to deliver excellent standards and results in line with the Trading plan.
- Review the trading plan with your Cluster Manager and set and agree key actions that are reviewed on each visit
- Ensure the store is clean, tidy, priced & full and that colleagues are available at the right times to serve customers
- Use the scorecard proactively to manage performance and target priorities and actions
- Ensure your team members are supported, set clear and measurable targets, performance expectations and objectives, and review regularly
- Ensure training around product knowledge is kept up to date so you can develop experts who are focused to sell at the right times
- Keeps teams up to date on stores, cluster and business performance and appropriately challenge what store teams can do to help
- Recognise and celebrate team members for a job well done
- Work with Head Office to ensure awareness of local environment to maximise local opportunities
- Create a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard
- Ensures legal, health and safety and legislative requirements are met within the store
- Adhere to the Corporate Trading plan and proactively achieve the sales numbers to deliver the plan

**The Requirements**
- Current Store Manager, Assistant Manager or Supervisor within retail or similar industries
- Working knowledge of KPI’s such as ATV and TPC
- Lead by example on the shop floor, have a hands-on approach and set high standards for your team
- Is flexible in approach to support the wider cluster/area as required
- Ability to motivate teams, build strong relationships and communicate well at all levels of seniority
- Experience of supporting employee training and development
- Able to adopt an engage rather than tell approach
- Is proactive rather than reactive.

**About us**

You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed othermajor retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

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