Specialist Customer Service

Location: Newport, ENG, GB, NP113AF
- Req ID: 87364
- Facility: CRUMLIN-6600
- Department: APS Customer Service-South-West
- Division: Global APS
. We are seeking to recruit a Customer Service Specialist at our Crumlin Site.**Basic Function**:
As the Specialist Customer Service Representative, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfilment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.

You will act as Subject Matter Expert (SME) and first-line support for Level I and Level II Customer Service to resolve customer or business-related challenges, and operate with high degree of knowledge handling customers, products, manufacturing, and transportation procedures.

You will participate in supply chain / interdepartmental projects, building knowledge to become a Super User and sharing your knowledge as Subject Matter Expert. You will become one of the trainers for the new Customer Service staff. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

**Roles & Responsibilities**:

- Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction.
- Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions
- Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues
- Participates in Supply Chain and interdepartmental projects
- As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting a team and addressing issues properly.
- Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met.
- You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures
- Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing and communication

**Min. Qualifications**:

- College degree preferred or equivalent experience
- IT capabilities (SAP, MS Office)

**Preferred Qualifications**:

- Minimum of 3/4 years in Customer Service including Super User responsibilities and/or Supply Chain

**Competencies**:

- Build Partnerships- Deliver Results- Drive Innovation- Grow Capabilities- Promote Inclusion- Motivational/Cultural Fit- Technical SkillsMust be at least 18 years of age and must be legally authorized to work in the United Kingdon (UK) on a permanent basis without visa sponsorship.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.