Student Services Information Officer

1 day ago

Durham, United Kingdom East Durham College Full time

We have an exciting opportunity for a well organised and self-motivated Information Officer to join the East Durham College Team on a full time permanent basis.

**Key Skills**:

- Friendly and well organised team-player.
- The ability to work using own initiative.
- Uses good interpersonal skills to work effectively with staff and students.
- Able to prioritise workloads.
- Experience of providing frontline customer service and administrative support.
- Good numeracy and literacy skills.

The following qualities are desirable but **not essential**:

- Experience of working in a school/college environment
- Experience of working with ProSolution MIS would be an advantage
- Experience of working providing IAG
- Experience of staffing a LiveChat facility

The purpose of this role is to provide support, information, guidance and advice to current and potential future students of the college and also high quality administrative support within the department - working in partnership with colleagues across college’s campuses.

Please see the link above to Documents Available to view the full Job Description and Person Specification. Thank you for your interest in this role.

**Other Benefits**:

- Membership to the generous Local Government Pension Scheme.
- Free on-site car parking.
- On-site catering facilities.
- Christmas shutdown period.
- Access to a voluntary private health scheme.

The College is home to a genuine and supportive community of students and staff. A high proportion of our students progress successfully into further or higher education, apprenticeships or employment.

Students at East Durham College also develop their confidence, self-esteem and work-related skills, developing good employability skills and enhance their future opportunities.

We also have a strong focus on helping students to make a positive contribution to their communities through the community project aspect of our exciting tutorial programme. The work of our students and our Students’ Union also helps a wide range of charities and community action projects. In fact, our 14-16 Engage provision was shortlisted for the 2020 Tes FE Awards in the Contribution to the Local Community Award category.

We have a key focus on supporting students in their journey on to employment or further forms of education and training, building upon the positive and life-changing experience of studying at East Durham College.

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