Service Support Officer

3 days ago

Durham, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

To provide a full range of confidential secretarial/administrative support to the General Manager, Service Manager, Matrons and Clinical Directors. To deal with telephone enquiries, taking and conveying messages appropriately To undertake typing and distribution of confidential correspondence To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes To manage electronic diaries, as required To support arrangement of on call rotas, as require To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required To maintain an up to date filing and archive filing system, disposing of archived records and documentation according to Trust policy To operate efficient and up-to-date administrative systems and processes for all office tasks To maintain accurate and timely data entry to databases to meet service requirements To order office supplies through Cardea and maintain agreed stock levels To prioritise own workload to meet the needs of the head of service and supporting staff and ensure all deadlines are met To support new and/or less experienced staff, as required Supervise work experience students and apprentices requiring experience of office work To support interview arrangements for medical staff To provide cover as required during absence of colleagues The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder may be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files. Ability to travel independently across the County to fulfil the requirements of the post

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