Chief of Staff

**Bank Overview**

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.

BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

**Business Area/Dept Overview**

The PB & EE Operations department provide direct support to external clients and internal stakeholders. The department comprises multiple functions including: trade/client support, settlements, asset servicing, margin, wire payments, client on-boarding. The department is also responsible for various control activities and reporting of key metrics.

**Purpose & Scope of role**
- Purpose: The role exists to provide strategic, budgetary, cost, control and human capital management to the Global Head of Prime Brokerage and EE Operations.
- Scope:

- Supporting global Prime Services business lines
- Global Prime Brokerage and EE Operations
- Involvement with non PB&EE Ops teams who support the Prime Services business.

**Key Responsibilities of role**
- Create and produce inputs into various regular and adhoc executive and operating committees in support of the Prime Services operations functions.
- Create / enhance metrics to document cost per client and client efficiency opportunities.
- Delegate for global head of PB & EE Operations where appropriate
- Manage the budget process for PB and EE Operations.
- Management and execution of a ‘global communications strategy for PB/EE’, eg town halls, regional connects etc.
- Ensure SLAs are current, complete and that appropriate service review meetings are in place.
- Work with global head of PB and EE Ops to create and deliver a human capital agenda (including talent reviews, promotions, span of control etc)
- Support the annual compensation process review.
- Work with the global head to review the effectiveness of the organisation and support changes where necessary.
- Control activities (such as setting risk thresholds and reporting KRI,KPI, tracking global incidents, ops losses and remediation plans)
- SLA management
- Invoice processing
- RCSA management
- Budget Cost management.
- Assist in overseeing and ensuring the delivery of ad hoc projects and special assignments. (such as organizational changes, governance, transformation plans, Ad hoc analysis and assessments)
- Attend key meetings, prepare meeting notes and ensure distribution to relevant and identified stakeholders
- Ensure org charts are up to date.
- Responsible for the cost allocation process to correctly and transparently allocate cost into the Prime Services business. Ensure that other operations functions allocating in the Prime Services business are doing so correctly.
- Work with the global head of PB and EE Ops to create a strategy and annual objectives for the department.
- Chair the monthly PB & EE Ops global leadership meeting.
- Create and chair semi annual “on-sites”.

**Experience, Qualifications & Competencies**

**Essential**
- Ability to engage staff and managers outside of own area of responsibility
- Effective governance and oversight of outsourced services; use of metrics to determine adequacy of control environment
- Excellent attention to detail.
- Escalation management, conflict management and negotiation
- Effective prioritisation
- Excellent budgeting and cost management skills.
- Excellent MS suite skills.
- Client Service mindset.
- Excellent communication skills.
- Experience in financial global markets
- Ability to handle multiple tasks simultaneously and prioritize independently.
- Able to deal with sensitive data confidentially.

**Preferred**
- Knowledge of the Operations aspect of Prime Services.
- Knowledge of the Prime Services businesses