Receptionist
15 hours ago
**Have you got what it takes to create that all important ‘first impression’ for our guests?**
The Clandeboye Lodge is one of Northern Ireland’s top hotels, looking after 16,500 hotel residents, 40,000 Coq & Bull brasserie guests and 300+ events on average each year. At Clandeboye Lodge, we believe in creating not only memorable experiences for our guests but also a supportive and rewarding workplace for our people. Our culture is built on teamwork, respect and a shared passion for excellence.
The Receptionist role offers a 40 hour workweek: 5 shifts 7am - 3pm or 3pm - 11pm on 5 out of seven days, **including weekend shifts.**
**What we can offer you**:
- Incentive pay
- Free staff meals on shift
- Flexibility where we can
- Free uniforms
- Taxi fare contribution if you do not have your own transport
- Free onsite parking
- 50% off food in the Coq & Bull brasserie & overnights stays for friends & family
- Internal training & career progression
- Reduced green fees at Blackwood golf
**Job description**:
- To welcome and check in guests, and process registration cards and bookings in line with the Front Office standard operating procedures manual
- To check-out guests in line with the Front Office standard operating procedures manual
- To deal with any guest queries, comments, requests and complaints in an expedient and professional manner
- To prepare shift reports, requisition forms, work and maintenance orders as required
- To be aware of emergency procedures and your responsibilities in an emergency situation, i.e. Fire Evacuation
- To carry out any duties or tasks assigned by the Front Office Manager in line with company procedures and policies
- To attend training courses as required and to assist in the identification of own training and development needs
**You must**:
- Have at least 2 years’ experience in a similar role
- Have strong IT skills and excellent working knowledge of Microsoft 365 Excel and Word
- Have previous experience with Hotel Guest Management and Reservations Systems, preferably with Hotsoft and SiteMinder
- Be motivated to deliver responsive, proactive support to all heads of departments
- Be empathetic when interacting with colleagues and suppliers
**How to apply**:
Pay: £26,637.00 per year
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
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