Conference and Events Support Services Assistant

Your main responsibilities will include but are not limited to the following duties:

- Set-up conference meeting rooms according to conference requirements. This will include the laying out of furniture and the provision of AV equipment as well as ensuring the rooms are clean and tidy.
- Act as the first point of contact to, both internal and external, conference organisers, setting up their presentations and AV equipment and regularly liaising with the organiser both prior to the booking and throughout their event, to ensure all their needs are met and the event runs smoothly.
- Service all conference meeting rooms with water, glasses, writing pads, pencils etc. Ensuring rooms are checked each refreshment break and lunch time for any extras that may be required.
- To assist with all aspects of administration and organisation of conferences, events and internal events. This will involve general clerical duties and using a computerised room booking system, word-processing and other IT skills. Duties will include dealing with enquiries; inputting bookings on to the College computerised booking system and liaising with conference organisers, staff, Fellows, and students.

**Administration and Maintenance of the College Telephone System**
- Responsible for the administration and maintenance of the College telephone system.
- Organise and supply telephones for new staff members, update the system with new staff details and provide telephone training for new staff members.
- Liaise with the University Information Systems and administer updates.
- Set up new telephones either via UIS or another network provider.
- Order new mobile telephones as required.
- Trouble shoot telephone faults or difficulties in the first instance.
- Administer telephone invoices and liaise with the College Bursary and UIS should there be any discrepancies.

**Supervision of Audio Visual Aid Equipment**
- Provide AV equipment support to both College and external event organisers.
- Daily monitoring of the ‘Kinetics’ database for requests for the provision of AV equipment for conferences or meetings and arrange for the equipment to be provided, as requested, and returned to store after use.
- Ensure that all AV equipment is in good working order. This will include routine maintenance, such as replacing bulbs and scheduled filter cleaning, as well as demonstrating the use of such equipment to College staff, Fellows, students, conference delegates and organisers.
- Maintain an inventory of all AV aid equipment available in the College and allocate ID numbers, which will be displayed on the items of equipment.
- Maintain all AV stores in a tidy and safe state.

**Administration of Internal Bookings**
- Process and administer internal College bookings.
- Reserve bookings on the Kinetics Booking System.
- Organise setting up furniture and AV and other equipment.

**Movement of Heavy Articles**
- Undertake the movement of bulky, awkward or heavy items as necessary in, or between, the College sites. Strict observance must be given to Health & Safety legislation and guidance regarding Manual Handling.
- Liaise with the Porters’ Lodges to ascertain what bulky, awkward or heavy items have been delivered and need to be moved or are awaiting collection and need to be stored temporarily. Organise movement as necessary.

**Setting Up Meeting Rooms**:

- Monitor the ‘Kinetics’ database for requests for the setting up of meeting rooms with tables, chairs, and other equipment and set up as necessary and return to normal layout after use.
- Liaise with College staff, as well as conference delegates and organisers as directed by the Conference and Events Manager.

**Assistance to the Housekeepers**
- Move items of furniture from storage or other rooms or designated locations for conference guests etc. and return items to normal layout after use. Day to day removals to be completed by Housekeeping Janitors.
- Assist the Housekeeping staff with the movement of heavy loads such as beds and furniture. Day to day housekeeping tasks to be completed by Housekeeping Janitors.
- Maintain all furniture storage areas in a tidy and safe state.

**General**
- To encourage the observance of the College Rules set out in the Staff Handbook.
- To adhere to Health and Safety legislation and guidance.
- To support team members in achieving high standards of service in relation to all of the tasks listed above.
- To complete all training course as required and in particular iHASCO.
- To undertake such other duties as may reasonably be required in this position.

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Language training provided
- On-site parking
- Sick pay

Schedule:

- Flexitime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Englis