Independent Living Officer

**Interview Date: Tuesday 27th May 2025 - in person**

Are you passionate about empowering and enabling diverse communities to live independently? We have an exciting opportunity for an Independent Living Officer to become part of our unique and dynamic Independent Living team here at Bdht.

**The Role**

As an Independent Living Officer, you will be the face of our Independent Living community, engaging directly with customers to understand and address their needs. In this role, your commitment to our values will help create a safe and inclusive environment where every individual is heard and respected.

Visual presence and face to face engagement is key to ensure our customers have the assistance they need to be happy and safe in their home.

Our Independent Living Officers will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities.

Undertaking regular Health and Safety inspections, to include fire alarm and water testing, you will ensure that legislation is adhered to and report any issues. You will also report any communal repairs or defects and follow through until completion.

Customers living in our properties can be diverse and often vulnerable and the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach to assist them with any issues and concerns that may arise.

**About You**

We are looking for an individual with experience of working within a customer based environment that acknowledges and understands vulnerabilities. Bring your caring spirit and proactive problem-solving skills to help build an inclusive community where every customer feels valued.

You’ll need to have good communication and interpersonal skills along with the ability to work well within a team setting.

Good IT skills, in particular MS Office, and the ability to use IT based systems is also required.

Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential.

The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed.

**What we can offer in return**:

- 32 days annual leave plus bank holidays
- Holiday purchase scheme -buy up to an additional 5 days holiday per year
- Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme - Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year

INDMED

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.