Independent Living Officer

**Interview Date: Thursday 6th November 2025 - in person**

**Join Our Team as an Independent Living Officer**

Are you passionate about empowering and enabling diverse communities to live independently?

We’re excited to offer a rewarding opportunity to join our welcoming and dedicated Independent Living team here at bdht. This is a customer-facing role where your presence and support can make a real difference to the lives of our residents.

**About the Role**

As an Independent Living Officer, you’ll be a visible and approachable presence within our Independent Living community. Face-to-face contact is at the heart of what we do, helping ensure our customers feel safe, supported and happy in their homes.

Our residents come from a wide range of backgrounds, and many may be vulnerable, so we’re looking for someone who is caring, flexible, understanding and positive in their approach. You’ll be there to help with any concerns or issues that arise, offering reassurance and practical support.

On a day to day basis, you will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities.

You'll also undertake regular Health and Safety inspections, to include fire alarm and water testing, ensuring that legislation is adhered to and report any communal repairs or defects, following through until completion.

**About You**

We’re looking for someone who has experience working in a customer-focused environment, ideally with an understanding of the needs of vulnerable individuals. You’ll be a great communicator, a team player, and someone who genuinely enjoys helping others.

Good IT skills, in particular MS Office, and the ability to use IT based systems is also required.

Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential.

The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed.

**What we can offer in return**:

- 32 days annual leave plus bank holidays
- Holiday purchase scheme -buy up to an additional 5 days holiday per year
- Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme - Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year

INDMED

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.

We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.