Customer Care Assistant

3 hours ago

Motherwell, United Kingdom ACS Clothing Limited Full time

**About The Role**

Typical daily duties involve but are not limited to:

- Answering incoming calls and making outbound calls relating to hire orders and retail orders
- Investigate and resolve stock shortages issues and ensure all orders are completed on time
- Answer live chat enquires via multiple websites
- Tracing customer parcels with our couriers
- Organising collection of outfits
- Actively working with customers to make sure stock is returned on time ahead of the next hire
- Order processing to support promotional activity and to provide in store samples
- Ad hoc reporting and admin duties

**There is no cold calling involved with this role.**

**A talented person**

Office hours are Monday-Friday 9am-5.30pm, with Saturday shifts on a rota during summer months

ACS is a Real Living Wage Employer. Salary up to £22K dependent on experience.

**An award winning company**

ACS Clothing are Europe’s largest Hirewear company and we’ve been providing top quality menswear to High Street retailers since 1999. We have expanded our services to offer a variety of clothing solutions for rental, returns, and re-commerce. Sustainability is at the core of everything we do.

**Job Types**: Full-time, Temporary contract

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

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