Italian Speaking IT Support Agent

2 weeks ago


Wigan, United Kingdom Search Consultancy Full time

**Italian Speaking IT Support Agent**
- **Location**:Wigan
- **Salary**:Up to £34,000
- **Contract**: Full time, Permanent
- **Hours**:4-on-4-off rotation pattern, working 7am to 7pm and rotation 7pm to 7am

My client based in Wigan is looking to recruit an Italian Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of £25,000 - £29,000 (dependant on experience) with an additional £5,000shift allowance. Potential salary of up to £34,000 inclusive of shift allowance..

**- Provide 1st line support to all end users globally
- Incident Management and Resolution
- Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
- Escalation to Tier 2 when unable to resolve issues
- To provide an excellent customer service experience whilst managing customer expectation
- To manage faults, requests and enquiries on behalf of the customer

**Person Specification**:

- Fluent English and Italian language skills
- Previous experience within a technical support role
- Flexible to work on a 4-on-4-off rotation pattern, working 7am to 7pm and rotation 7pm to 7am
- Excellent customer service & communication skills
- Positive attitude
- Affective time management skills, with a logical approach to problem solving
- Ability to work under pressure and within time constraints
- Ability to manage workload whilst reviewing changing priorities
- Ability to work alone as well as part of a team

**Benefits package includes**:

- Immediate start available
- Exposure of working in a desirable company with future progression
- On site parking

Keywords: customer service; helpdesk; client care; call centre; inbound; Italian; helpdesk; support; admin; Italy; technical; 1st line; first line; IT; ICT; telecoms; service desk



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