Customer Support

Cawingredients manufacture and supply high volume soft drinks principally to the UK market.

We are looking to recruit a Customer Support & Transport Administrator to join a fast moving, dynamic business.

We are a profitable and sustainable business that can offer job security, training, and ongoing development. The position is both challenging and fulfilling, where recognition for hard work, commitment and achievement is given. The company has won several awards, including ‘Fastest Growing Business in Yorkshire’ and investment into the facility is ongoing.

You will play a key role in planning and moving goods to customer delivery-points. You are an enthusiastic individual who will thrive in a fast-paced, progressive and expanding Transport Team.

**Duties & Responsibilities**:

- Take a leading role in planning and arranging haulage for customer promotional activities in such a way as to ensure that:

- Target On Sale Dates and delivery slots are achieved without compromise.
- Full load deliveries are maximised.
- Customer contractual volume obligations are met.
- Full sell-through of residual stocks is achieved.
- Receive, process and monitor orders via EDI as required;
- Manually input orders from customers as required;
- Allocate and arrange haulage for orders through directly-managed fleet, 3PL providers and ex-works partners;
- Work within agreed cost parameters when allocating haulage;
- Assist with the scheduling of loads and/or collections and completion of a booking-in schedule;
- Record and update key performance measures, produce bespoke reports and share these with senior managers as required;
- Liaise with gatehouse staff and assist with the booking-in of hauliers as they arrive;
- Process and print dispatch notes;
- Liaise with shift managers and other team members to ensure the timely loading and turnaround of vehicles;
- Obtain proof of deliveries of deliveries as required;
- Liaise with customers to assign haulage, arrange collections and confirm delivery slots, as required;
- Support with the preparation and control of customs paperwork and export documentation for outbound goods shipments, liaising with transport providers and the operational warehouse teams to collate the relevant information in an accurate and timely manner;
- Assist with other transport and administrative functions in the departments as and when required, including but not limited to:

- Process transactions in external customer platforms;
- Upload sales orders to external customer platforms;
- Liaise with other Departments and colleagues to maintain stock accuracy, control non-conformances and manage stock adjustments in external customer platforms;
- Execute the above tasks within the customer platforms to an exceptional degree of accuracy and in line with procedures and KPIs as dictated by the Company from time to time.
- Assist with the record-keeping and proper archiving of all relevant paperwork;
- Cover other Transport Planners when absent;
- Any other reasonable duties or tasks as per management instruction;
- Ensure that all Company ‘Health and Safety’ standards, protocols and procedures are adhered to at all times and always working in a ‘Health and Safety’ conscious manner.

**Headline Skills and Experience**:

- Ability to follow instruction.
- Good verbal communication skills.
- Excellent IT literacy and high level of proficiency with CPMS/WMS systems and Microsoft Word/Excel is essential.
- Recent relevant experience is essential, ideally a minimum of 3 year’s recent experience in a Transport Planning role and in FMCG or other fast-moving consumer goods environments.
- IT literacy and proficiency with SAP and WMS systems is preferred.
- Ability to work unsupervised.
- Ability to problem solve.
- Ability to make the correct decision when pressurised.
- Flexibility on working hours and duties.
- ‘Can do’ approach.
- Accuracy and attention to detail.
- Ability to remain calm under pressure.

Monday - Friday 8:30am - 5:00pm

**Job Types**: Full-time, Permanent

**Salary**: £28,037.00 per year

Schedule:

- Monday to Friday