Current jobs related to Head of Customer Experience - Northallerton - Michael Page (UK)
-
Head of Customer Experience
2 days ago
Northallerton, United Kingdom Broadacres Full time**Head of Customer Experience**: Are you passionate about customer experiences and delivering high-quality housing & support services? We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. **Key Responsibilities**: - Lead the neighbourhood...
-
Head of Customer Experience
1 week ago
Northallerton, United Kingdom Michael Page (UK) Full timeA leading Housing sector organisation is seeking a Head of Customer Experience. This role involves strategic and operational leadership within a hybrid working model. Ideal candidates will have extensive experience in CX leadership and stakeholder management. The position offers a salary of up to £80,000 and generous benefits including 33 days of annual...
-
Req1169283 Customer Experience Adviser
1 week ago
Northallerton, United Kingdom Santander Full timeReq1169283 Customer Experience Adviser -Northallerton, 35 hpw (Open) Country: United Kingdom **WHAT YOU WILL BE DOING** Customer Experience Advisor **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500...
-
Head Chef
58 minutes ago
Northallerton, United Kingdom Chef results Full timeA privately owned stunning country house hotel is seeking a dynamic Head Chef who can put their own stamp on the premises. This is an exciting opportunity for a driven and enthusiastic Head Chef with menus in the restaurant featuring a wide selection of modern British food. The hotel also boasts function rooms that can serve 100 plus covers, and is planning...
-
Customer Experience Advisor S1 Everyday Banking
2 weeks ago
Northallerton, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Northallerton Northallerton, United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting for Customer Experience Advisors, with a starting package of £21,200, this is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus...
-
Customer Service
4 days ago
Northallerton, United Kingdom Royal Bank of Scotland Full timeOur people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Darlington -...
-
Head Chef
2 weeks ago
Northallerton, United Kingdom Aramark Full timeSalary: £31,200.15 per year Hours: Full-time, 40 hours/week (5 days over 7, with some weekends) Shifts: 08:00 - 16:30 (enjoy your evenings), with the need to cover functions on occasion. Location: RAF Leeming, Northallerton, DL7 9NJ Job Ref: 615764 pursue what matters - with Aramark UK. We're on the lookout for a passionate and experienced Head Chef to lead...
-
Head of People Services
2 days ago
Northallerton, United Kingdom North Yorkshire Police Full time**Head of People Services, enableNY - Permanent opportunity** **Salary**: LS2 £66,603 - £75,892 **Location**: HQ Northallerton, with flexibility to work from home and other locations EnableNY was announced in April 2019 and took over the management of enabling services to North Yorkshire Police (NYP), North Yorkshire Fire and Rescue Services (NYFRS) and...
-
Sous/Head Chef
52 minutes ago
Northallerton, United Kingdom Chef results Full timeThe Chef Owner of a rural country Inn is seeking a Sous/head Chef who can ensure that current high standards and reputation of this upmarket gastro pub are retained in his absence. The kitchen of the property has a team of four chefs who you will work with ensuring a punctual, quality service. As well as the seasonally changing home cooked pub classics with...
-
Head Chef
2 weeks ago
Northallerton, United Kingdom Aramark Ltd Full timeAramark UKLocation: RAF Leeming, Northallerton, DL7 9NJHours: Full-time, 40 hours/week (5 days over 7, with some weekends)Shifts: 08:00 - 16:30 (enjoy your evenings), with the need to cover functions on occasion.Job DescriptionWe're on the lookout for a passionate and experienced Head Chef to lead our culinary team at RAF Leeming, Northallerton. If you're...
Head of Customer Experience
2 weeks ago
OverviewHead of Customer Experience — North Yorkshire / North EastNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.About Our ClientMichael Page are delighted to be partnering with a leading Housing sector organisation on the appointment of a New Head of Customer Experience. Forming part of the senior Customer Experience Directorate, the role forms a crucial part of the organisation and will manage both strategic and operational activities within the CX Function, spanning 120fte across multiple areas.Job DescriptionLead the development and delivery of a Customer Experience approach in all housing management servicesEnsure customers receive high quality, customer focused services through strong leadership of neighbourhood management, income collection, extra care and supported housing services — combined 120fteEnsure compliance is upheld and maintained in accordance with the regulatory framework set by the regulator of social housing (RSH)Lead teams to deliver equitable outcomes during every interaction across a diverse customer baseEnsure services and communications can be tailored to individuals' circumstances, taking into account vulnerabilities, accessibility and preferenceLead the housing services team to deliver customer satisfaction by ensuring agreed standards are met around availability, reliability, quality and speed, going above and beyond customer expectationsChampion a data driven approach to understand customer data and behaviour, helping drive an improved customer experience across the directorateEnsure that effective housing management services are being provided in extra care & sheltered housing customers, including void management, allocations, ASB and wider tenancy management issuesOversee supported housing services to ensure they are delivering high quality housing and support services within agreed financial and VFM criteria and in line with the care & support strategy and commissionersIdentify and establish performance targets (KPI / KRI) and management systems related to the services and set up arrangements for their ongoing monitoring and regular reviewContinually review, develop, and implement policies, procedures, service standards, and systems based on customer feedback, best practices, technological advancements, and changes in legislation and regulations.The Successful ApplicantExperience in a senior CX Leadership role (Housing Sector is desirable)Proven record of developing, implementing and monitoring strategiesExtensive stakeholder management experience across all levelsAbility to analyse and act upon multiple data streamsAbility to motivate, lead and inspire multiple complex teamsWhat\'s on OfferThe Head of Customer Experience role is an exciting opportunity to join a leading Housing Association located in the North Yorkshire / North East Area. The organisation offers a truly hybrid / flexible model with a requirement to be in their offices 2 - 3 days per week. Generous salary of up to £80,000 on offer plus extensive benefits including33 days Annual Leave (ability to buy additional)Hybrid / flexible workingAccess to rewards SchemeEmployee assistance programmeCandidates across Yorkshire and the North East are encouraged to apply#J-18808-Ljbffr
