Bookings Co-ordinator

1 day ago

Salford Quays, United Kingdom VUE Group Full time

**Salary** - £24,000- £25,000

**Location** - Salford Quays  

**Work Location** - Office Based 

**Job Type** - Full time permanent position  

**Schedule**- Monday to Friday - 37.5 hours. 

**Experience** - Minimum 1 years administration /scheduling experience. 

VUE are industry leaders both in video telematics and Insurtech. Our solutions are used every day by some of the UK’s biggest fleets and insurers, helping them to improve vehicle safety, reduce road risk and ultimately save lives.

With this at the forefront of everything we do, we are a business that are continually growing and looking to develop. Our team is made up of like-minded, driven individuals, who support each other, are proactive and work together to continually progress whilst striving to provide our customers with exceptional service.

**Job purpose**

The role’s mission
- if you choose to accept it
- is to deploy our team of field engineers to fix both hardware and software faults within our existing customer base as efficiently and effectively as possible for both our customers and the Company. It’s a varied and challenging role that will see you dealing with a high volume of work enquiries and managing multiple diaries to efficiently co-ordinate activity.

**Responsibilities**:

- Planning and deploying our VUE team of engineers to efficiently and profitably fix our hardware and software faults 
- Processing the booking confirmation on our bespoke VUE system 
- Always managing customer expectations with a flexible approach to client query resolution; escalation and prioritisation of urgent jobs based on type. 
- Providing excellent and efficient customer relations. 
- Work interdepartmentally to support colleagues and assist with any queries. 
- You MUST have proven experience of either managing diaries / coordinating and booking appointments / route planning for teams including similar positions to that of engineers / contractors / installers. 
- Be a skilled listener, able to relate with our customers to gain an understanding of their specific requirements, recording all information accurately. 
- Strong administration / data entry experience, being efficient and accurate. 
- Ability to problem solve, prioritise and multitask throughout the working day. 
- Ability to work on own initiative and as part of the wider team. 
- Fostering and developing strong working relationships with departments you will interact with on a daily basis. 

**Benefits** 
- Discretionary annual bonus
- Employee assistance programme 
- Company Events 
- Company Pension 
- Complimentary on-site parking 
- Cycle to work scheme 
- Referral programme 
- Free breakfast provided
- Easily commutable location
- Close to Media City

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- scheduling: 1 year (required)

Work Location: In person

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