2nd Line IT Engineer

1 week ago


Taunton, United Kingdom Elite Staffing Solutions Full time

Our client are looking for an experienced and technically minded IT professional to join their service desk team in Taunton. Whilst this is a remote position you will ideally be based in the South of the UK and available to attend site visits as and whennecessary.

The company are an award-winning MSP (Managed Service Provider) who specialise in reliable and efficient smart working. They encourage a great work/ life balance and have strong set of core values and work ethics to achieve a positive work environment. Benefitsinclude;
- 21 days holiday plus bank holidays, increasing by 1 day for every year of service to a max of 25
- Birthday day off
- Hybrid/ Remote Working
- Contributory pension scheme
- Work wear provided
- Team prize and challenge incentives
- Social activities

They are looking for someone who is able to carry out day to day service desk tasks whilst also undertaking project work and occasional site visits. You will be able to represent the company to the highest standard both over the telephone and face to facewith customers.

This is a full time, permanent position where full training and support will be provided. This is a varied role where no 2 days are the same. The salary is dependent on experience but you can expect between £27,000 - £32,500.

Responsibilities include:

- Ticket support on the helpdesk when required
- Project work and hardware maintenance
- Mentoring junior members of staff and sharing your technical knowledge and expertise
- Troubleshooting problems for clients and suggesting improvements and upgrades where necessary
- At least 3 years experience in a similar role (desirable)
- Experience of working for an MSP (desirable)
- Past involvement working at multiple client sites (essential)
- Be proactive and self-motivated
- Understanding of DKIM, DMARC & SPF
- Good working knowledge of Office 365
- VoIP knowledge
- Creative problem solving skills
- Understanding of both Windows and Apple Products
- DNS and cloud computing
- A professional attitude
- A passion for all things IT related and a thirst for knowledge
- Excellent customer service / communication skills
- Desktop, Laptop & Printer troubleshooting experience
- Microsoft certification or qualifications (desirable)
- Knowledge of Active Directory/ Azure AD
- Ability to liaise with 3rd party vendors and suppliers
- Full UK Driving Licence and access to own car
- Flexibility to occasionally work outside of standard hours to see a job through

Elite Staffing Solutions are acting as a recruitment agency for this vacancy.



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