Customer Service
5 days ago
**Customer Service & Health and Social Care Tutor - Maternity Cover (12 months)**
Skills Training UK is an award-winning independent training provider at the forefront of thinking. Winner of TES apprenticeship programme of the year 2020, we are proud of our innovative and tailored approach which has a lasting impact on the lives of learners. We provide training via Apprenticeships or via ‘alternative to education’ routes from one of our 10 Centres across the UK.
The Customer Service and Business Administration Tutor plays a pivotal role as part of the effective delivery of our traineeship provision aimed at young people aged 16-24. Reporting to the Centre Principal, the post holder will be responsible for the planning and delivery of Customer Service and Business Administration short courses.
**Hours: Full-time (37.5 hours per week, 8:30-17:00 Mon to Thurs, 8:30-15:30 Fri)**
**Location: Birmingham Centre**
**Travel: Ability to travel to the Centre**
**Salary: £25,000 - £28,000 per annum**
**Job Tasks and Responsibilities**:
- Delivery of the Customer Service and Business Administration content to Level 2.
- Effective interpretation of a range of initial assessment and diagnostic tools.
- Devising Learner Journeys/Action Plans taking into consideration various learning styles and individual learner needs.
- Developing schemes of work and lesson plans as well as contributing to the ongoing creation and development of new and innovative training materials/resources.
- Embedding Functional Skills throughout delivery and documenting it in lessons plans/SOWs.
- Achieving a minimum of Grade 2 in all internal and external inspections, monitoring visits and observations.
- Achieving a success rate of 95% for accredited qualifications.
- Attending curriculum working groups where necessary.
- Administrating and completing the paperwork associated with the programme within required timescales.
**What we’re looking for in our Functional Skills Tutor**:
- Have achieved a fully endorsed teaching qualification, PTTLS as a minimum, with relevant vocational qualification and/or experience.
- Have experience of delivering Customer Service and Business Administration
- Level 2 (e.g. GCSE or equivalent) qualification in English and Maths
- Minimum of 2 years of experience of working with Learners
**Benefits you’ll receive as our Tutor**:
- 24/7 Employee Assistance Programme
- Pension Scheme and Life Assurance
- Cycle Scheme, Tech Scheme and Employee Discounts
- 25 days holiday plus bank holidays, increasing with length of service
- Three additional paid days between Christmas and New Year
- Refer a friend scheme - potentially receive £250
- A commitment to your professional development of 4 days per year (pro rata)
- Joining an award-winning provider who are committed to continuous improvement
Skills Training UK is committed to safeguarding and promoting the welfare of children and young people. _Applicants for all jobs will undergo appropriate child-protection screening including checks with past employers and the Disclosure and Barring Service (DBS) check to enhanced level, costs are covered by the company. This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020._
Are you ready for the journey? If you feel that you have the skills and experience required to become our **Customer Service & Health and Social Care Tutor, **please click **‘apply’ **today. We would love to hear from you
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